Nz Property Management Newsdesk

AI is changing property management fast — but what does that actually mean for property inspections?In this episode of The Alternative Property Management Show, David Faulkner and Harrison Vaughan are joined by Jeremiah Antipas from Inspection Express to talk about the rapid evolution of property inspection technology and where the industry could be heading next.Jeremiah shares the Inspection Express story, from its beginnings in 2013 through to more than 5,000 agencies using the platform across Australia, New Zealand and the United States.The conversation explores 360° inspections, AI-generated condition reports, automated entry and exit comparisons, future integrations with maintenance platforms, asset registers and the possibility of technology eventually detecting everything from moisture and mould to smoke alarm condition.They also tackle a bigger question: as AI takes over more of the administrative work, could property managers become too reliant on technology — and how does the industry continue demon

David Faulkner and Harrison Vaughan are joined by Sara Green, National Operations Manager at Property Brokers and a speaker at this year's PMC, for a frank look at what's landing on the complaints desk in 2026.Sara's rule hasn't changed in sixteen and a half years: if it's not in writing, it didn't happen. She explains why a date stamped note in Palace beats anyone's memory, what she asks for the moment a file reaches her, and how to handle the sting of a complaint laid against you.The conversation turns to AI. Complaint volumes have skyrocketed, full of walls of text from people who haven't read what they sent and won't take a phone call. Sarah makes the case for AI as a tool you can only use safely if you already know your subject.

David Faulkner heads to the Southern Lakes to meet Britney Ross, Bailey's Wanaka team leader and one of the youngest voices on the PMC 2026 intergenerational panel. At 25 and one year into her first leadership role, Brittany unpacks the difference between managing and leading, why she cut her portfolio in half to properly back her team, and what she wants the industry's more experienced operators to hear: get comfortable with change.She also lifts the lid on property management in a resort town — winter rentals that vanish come summer, high-end homes with high-end expectations, and the constant battle to get a tradie to turn up. Samantha Arnold (Wolfbrook) joins mid-show for a frank take on the new Renters United report, how her team locked AI down inside their own four walls, and why property managers still need to know their stuff — because, as Brittany puts it, she's caught AI getting notice periods wrong more than once.Brought to you by PMC 2026 (29–30 October — awards now open) and Renti

David flies solo this week — no Sam Arnold (off skiing near Dunedin) and no Harrison Vaughan (presumably napping) — but he's joined by Sarina Gibbon of Tenancy Advisory Limited to unpack the Principal Tenancy Adjudicator's new practice note on the use of AI in Tenancy Tribunal applications.Serina breaks down what a practice note actually is, why AI-generated applications can be a tell-tale sign of a weak or under-resourced case, and how property managers can use that to their advantage. They discuss the real possibility of cost awards against meritless, AI-driven claims, why RTA knowledge and good storytelling still win the day, and how the Tribunal's guidance lines up with the Courts of New Zealand's own AI guidelines for lawyers, judges, and self-represented parties.The conversation also covers the new three-month pilot scheme fast-tracking rent arrears and urgent health-and-safety cases, and David and Serina share some frank views on Renters United's recent comments about the Tribunal. Plus, updates on the

What does it take to scale a property management business while keeping its culture intact? In this episode, we sit down with Sam Hewetson, Business Development Manager at Aspire Property Management, ahead of PMC 2026. Sam's own path from leasing agent, to property manager, to now leading a team of sales experts as BDM mirrors the growth story he shares: how Aspire has expanded into an operation with its own in-house maintenance arm, why attracting and developing young talent matters for the industry's future, and how leadership, autonomy, and genuine support shape Aspire's culture. We also dig into where AI and technology are taking property management, what it takes to expand into new locations, and Sam's own discipline as a marathon runner and what that teaches him about business.

Join David, Samantha, and Harrison as they dive into the latest developments in the property management industry.In this episode, the team unpacks recent tribunal decisions and the practical lessons they offer for property managers before taking a closer look at the proposed changes to the Healthy Homes Standards. With the spotlight firmly on curtains, they discuss what the proposed updates could mean for landlords, property managers, and tenants if they go ahead.They also preview the upcoming PMC Conference, sharing highlights from this year's speaker lineup and what attendees can look forward to at one of the industry's premier events.Whether you're a property manager, landlord, or industry professional, this episode delivers practical insights, expert commentary, and the latest industry updates to help you stay informed and prepared for what's ahead.

David and Samantha are joined by Niall Heeran — former owner of Wellington property management company Copo (previously Rent Wellington) — who sold his rent roll almost a year ago and has since moved into rent roll brokerage with ABC Business Sales. Niall shares how an accidental start in property management grew into a 260-property business, why he rebranded away from his own name, and the real lesson behind building a company that can survive without you. They dig into letting go of control, hiring for likability over experience, what actually makes a rent roll sellable, and where AI fits into property valuations. Plus, a preview of what Niall will bring to the stage at this year's PMC (29–30 October).

What does it take to sign 43 managements in your very first month in the industry — during a lockdown — from your living room?In this episode of The Alternative Property Management Show, David and Harrison are joined by co-host Samantha Arnold and the unstoppable Sandy Dodson, Head of BDM at Wolfbrook Property Management and upcoming PMC speaker. Sandy brings decades of sales experience across hospitality, promotional marketing, and media — and she's applied every bit of it to property management with extraordinary results.From averaging 28–30 new managements a month for five years straight, to now leading a national BDM team of 10 across New Zealand (and now Melbourne), Sandy's insights into what it takes to truly hunt for business — not just take orders — are unlike anything you'll hear elsewhere.In this episode, we cover:Sandy's colourful career journey — from restaurants and Olympic merchandise campaigns to becoming one of the industry's most decorated BDMsWhy 43 managements in month one during COVID lock

What does "value" actually mean to your customer — and why can almost no one in the industry articulate it?In this episode of The Alternative Property Management Show, David and Harrison sit down with Andy Reid — 2026 PMC speaker, coach, and author — for a wide-ranging and deeply honest conversation. Andy shares his philosophy on reverse-engineering human behaviour to better understand what value really means from the customer's perspective, and why businesses need to build their processes around people, not the other way around.The conversation then moves into much deeper territory, as Andy opens up candidly about his own 11-year journey with depression and anxiety, and his experience of reaching a breaking point — twice. It's a raw, generous, and ultimately hopeful conversation about what it means to truly become a student of yourself, why prevention matters more than cure, and why no one should have to face these moments alone.In this episode, we cover:Why most professionals can't define "value" from their

What does it take to walk away from a 10-year corporate career, leap into business ownership, and build something truly your own?In this heartfelt and inspiring episode of The Alternative Property Management Show, David and Harrison are joined by Ashleigh Clutterbuck — BDM, co-founder of THG Property Management (part of The Hancock Group), PMC keynote speaker, and one of the most authentic voices in the New Zealand property management industry.Ashleigh opens up about her journey — from her early days at Ray White Christchurch, to navigating the personal loss of her mum, to finding the courage to back herself and go into business with Hancock Group co-founder Mehdi Keegan. Just 16 months in, the results are already speaking for themselves.In this episode, we cover:How Ashleigh built her personal brand so powerfully that leads come to her — without cold callingWhy she left a 10-year career at Ray White and what gave her the courage to take the leapThe realities of starting a boutique property management busines

What does it take to scale a property management business to 15,000 properties — and keep it there?In this episode of The Alternative Property Management Show, we sit down with Jodi Ford from Coronis, one of Queensland's most recognised names in real estate. With 25 years in property management under her belt, Jodi shares an honest, insightful, and at times deeply personal look at what it really takes to grow, lead, and evolve in this industry.In this episode, we cover:Jodi's 25-year career journey — from typing landlord statements at 5 AM to leading one of Australia's largest rent rollsHow Coronis grew from a corporate agency to a franchise model spanning 15,000 propertiesThe real lessons learned from buying rent rolls — due diligence, risk management, and what she'd do differentlyWhy people leave leaders, not businesses — and how to retain great talentThe growing role of virtual assistants and technology in property managementHow AI is reshaping the industry and what PMs need to do to stay aheadWhether you'

In this forward-thinking episode of The Alternative Property Management Show, David and Harrison sit down with one of Australia’s most influential property management voices — Nick Georges, co-founder of the Wingman Group and a driving force behind innovation in the industry.Nick shares his unexpected journey from real estate sales into property management, before helping build Wingman Group into a business employing more than 1,300 staff across Australia, New Zealand, and the Philippines.The conversation dives deep into:How outsourcing is reshaping property management businessesWhy AI won’t replace property managers — but will transform their rolesThe future of scalable PM portfolios and operational efficiencyHow agencies can better leverage sales, data, and investor relationshipsThe growing importance of optimization, tech adoption, and process improvementWhy businesses that fail to adapt risk being left behindNick also shares bold predictions about the future of the industry — including a world where one p

Artificial intelligence is rapidly reshaping every industry — but what could it mean for property management, tenancy disputes, and the future of legal decision-making?In this thought-provoking episode of The Alternative Property Management Show, we sit down with industry experts to unpack how AI could revolutionise tenancy tribunals, automate complaint handling, improve fraud detection, and streamline dispute resolution across the property sector.From identifying fake IDs and preventing fraud to reducing vexatious claims that clog tribunal systems, the conversation explores both the opportunities and ethical challenges that come with introducing AI into high-stakes legal and property processes.Inside this episode:How AI could speed up tenancy tribunal decisionsThe growing role of automation in complaints and disputesFraud prevention and identity verification in property managementThe risks, limitations, and ethical concerns surrounding AI adoptionWhy the property industry may be closer to this future than we

As 2025 draws to a close, Will, Harrison and David pull up a chair for a festive special - looking back at the year’s biggest headlines in property management. From the roll-back of parts of the Residential Tenancies Act to debates over pets in rentals, healthy-homes compliance, methamphetamine rules and government enforcement on “For Rent” signage, it’s been a year of high drama and hard lessons. Join them as they reflect on what these shifts have meant for property managers, landlords and tenants - the wins, the frustrations, and what’s still left uncertain. It’s a must-listen for anyone in the rental industry who wants to head into 2026 smarter, sharper and ready for what’s next.

After two incredible days in Auckland, The Alternative Property Management Show team — Will Alexander, Harrison Vaughan, and David Faulkner — sit down to unpack all the action from The PMC 2025. From inspiring keynote speakers to groundbreaking tech reveals, the event once again proved why it’s the biggest date on the property management calendar. The trio share their biggest takeaways, favourite sessions, and a few behind-the-scenes moments that had everyone talking. A huge congratulations goes out to Renti, who took home the People’s Choice Supplier of the Year Award after the successful launch of Renti Rewards. But it wasn’t all smooth sailing — tensions flared on Day 2 as two major proptech suppliers went head-to-head during the panel session, giving attendees plenty to debate. Whether you were there or missed out, this wrap-up has everything — insights, laughs, and a little drama — as the hosts reflect on what made The PMC 2025 truly unforgettable.

With The PMC just around the corner, join us for our last episode before the conference as we welcome Luke Nicholls, CEO and Founder of Keyhook (our Platinum Sponsor). It’s been a whirlwind 12 months since their launch at PMC 2024, and Luke shares the highs, the lows, and the key lessons learnt in scaling rapidly in the property management space. We also dig into the recent government announcement that finally settles the long unresolved standards around methamphetamine contamination in rental properties. The boys what this means for property managers and landlords—and they do not see eye to eye!! As ever, a massive thank you to Renti for your ongoing support. Tēnā koutou. Keyhook (property management platform): keyhook.com Keyhook Renti: renti.co The PMC: thepmc.co.nz New Methamphetamine Regulations (Government announcement / HUD): hud.govt.nz – New regulations for methamphetamine contamination in rental homes hud.govt.nz  

With just one week until The PMC 2025, the boys are back together and fired up. This week we dig into breaking news from the UK: the Green Party recently voted to “abolish landlords”, promising sweeping reforms to the private rental sector. (landlordtoday.co.uk) Could such an idea take root here in New Zealand? What would it mean for property owners, managers, and renters, especially with our general election just 12 months away? We explore how radical political shifts might reshape taxation, regulation, and the future of private rentals. Tune in to hear bold predictions—and whether it’s just headline politics, or a sign of things to come.

In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, David Faulkner and Will Alexander are joined by Vanessa Williams, General Manager of Marketing at realestate.co.nz.  Vanessa shares her insights into the current real estate and rental market trends across New Zealand and offers practical tips for property managers looking to rent properties faster. From the importance of high-quality advertising to the value of floor plans and understanding your local market, this conversation is packed with strategies to help you stay ahead in a competitive rental environment. Listen now and get ahead in a competitive rental landscape.

In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, solo host David Faulkner digs deep with Andrew Eagles, CEO of the New Zealand Green Building Council (NZGBC). They explore what must be done to improve the quality and efficiency of New Zealand housing, particularly through the NZGBC’s newly released Existing Homes Roadmap. Andrew explains how deep and shallow retrofits, expanded funding, and government policy changes could elevate how we live and lease. He also reflects on the adaptation of an Energy Performance Certification (EPC) scheme, frustrations in working with government systems, and how the property management sector can play a vital role in driving change. If you care about sustainability, housing health, and regulatory shifts — this episode is essential.  NZGBC (New Zealand Green Building Council): nzgbc.org.nz (NZGBC)

In this special episode of The Alternative Property Management Show, Cat Dearlove the Event Maestro that brings The PMC to life, and David Faulkner sit down to dig deeper into why David has been SO passionate about Property Management for more than two decades.   As a larger-than-life personality with big dreams and a vision for the industry's future, get to know David on a more personal level in this special episode of The Alternative Property Management Show.