Nz Property Management Newsdesk

David Faulkner heads to the Southern Lakes to meet Britney Ross, Bailey's Wanaka team leader and one of the youngest voices on the PMC 2026 intergenerational panel. At 25 and one year into her first leadership role, Brittany unpacks the difference between managing and leading, why she cut her portfolio in half to properly back her team, and what she wants the industry's more experienced operators to hear: get comfortable with change.She also lifts the lid on property management in a resort town — winter rentals that vanish come summer, high-end homes with high-end expectations, and the constant battle to get a tradie to turn up. Samantha Arnold (Wolfbrook) joins mid-show for a frank take on the new Renters United report, how her team locked AI down inside their own four walls, and why property managers still need to know their stuff — because, as Brittany puts it, she's caught AI getting notice periods wrong more than once.Brought to you by PMC 2026 (29–30 October — awards now open) and Renti