Nz Property Management Newsdesk

What does "value" actually mean to your customer — and why can almost no one in the industry articulate it?In this episode of The Alternative Property Management Show, David and Harrison sit down with Andy Reid — 2026 PMC speaker, coach, and author — for a wide-ranging and deeply honest conversation. Andy shares his philosophy on reverse-engineering human behaviour to better understand what value really means from the customer's perspective, and why businesses need to build their processes around people, not the other way around.The conversation then moves into much deeper territory, as Andy opens up candidly about his own 11-year journey with depression and anxiety, and his experience of reaching a breaking point — twice. It's a raw, generous, and ultimately hopeful conversation about what it means to truly become a student of yourself, why prevention matters more than cure, and why no one should have to face these moments alone.In this episode, we cover:Why most professionals can't define "value" from their