Nz Property Management Newsdesk

David Faulkner is joined by Sasha Lockley of Money Sweet Spot, a former KPMG forensic accountant who now runs a lender built to get people out of debt rather than keep them in it. She's speaking at the PMC in October.Sasha explains the moment on the Harbour Bridge that changed her career, and the principle behind everything she's built since: people are good and bad things happen. The finance system, she argues, is designed as though life is predictable, then punishes people with fees and default interest when it isn't.The conversation gets practical for property managers. Why a text and a 14 day notice tells you nothing about the why. What empathy mapping actually is, and how listening properly makes tenants call you before they miss the rent, not after. How to spot who is spinning you a line sooner. Finding the halfway house between a tenant who needs six weeks and a landlord who says they've got none. And Sasha's challenge to anyone proud of low arrears: at what cost to the human?