Duct Tape Marketing

Building a Business People Can't Imagine Losing starts with a bold idea: love is the most powerful force in business. In this episode, Marcus Buckingham explains why experience intelligence drives customer loyalty, employee engagement, and sustainable business growth. You'll learn how to design experiences that move people from satisfaction to true advocacy using a five-step emotional blueprint. If you want to create emotional connection, strengthen brand loyalty, and build a company customers and employees can't imagine a world without, this conversation shows you how. Today we discussed: 00:00 Why Love Belongs in Business 03:25 Measuring Love and Experience Intelligence 07:22 Designing Consistent Experiences 11:57 Broken Experiences and Process Thinking 14:33 Designing Love Into Onboarding 18:22 Love as a Strategic Advantage Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-p

Hiring ready-made talent is harder than ever, especially for small businesses competing in an AI-driven job market. In this episode, workplace futurist Alexandra Levit explains how work-based learning programs can help small businesses build a sustainable talent pipeline while addressing the youth employment crisis. Learn how apprenticeships, internships, and mentorship-driven workforce development strategies can close the skills gap, strengthen community ties, and improve employee retention. If you are looking for practical ways to recruit, train, and retain skilled workers without relying solely on traditional college degrees, this conversation offers a clear, actionable roadmap. Today we discussed: 00:00:00 Introduction 00:00:23 Building a Talent Pipeline with WBL 00:00:56 What Is Work-Based Learning? 00:02:19 Youth Employment Crisis and Skills Gap 00:04:38 Trade Stigma and Shifting Labor Demand 00:07:08 GPS Education Partners Model 00:13:16 Starting Small: Employer Playbook 00:17:22 Certifications, AI Ski

What if your biggest expense isn't your mortgage, but your income tax? In this episode, John Jantsch sits down with Jack Ojo, founder of Ojo Wealth Strategies and author of Two Smart to Be an Umpire, to break down how small business owners can legally reduce taxes and build real wealth. They cover how to reduce taxes as a small business owner, when to choose S corp vs LLC for tax savings, defined benefit pension plans for high income earners, Roth conversion strategies, and why maxing out your 401k still matters. If you're an entrepreneur looking for smarter tax planning strategies that protect against worst-case scenarios while accelerating long-term wealth, this episode delivers practical, actionable advice. Today we discussed: 00:00 From Umpire to Wealth Advisor 03:07 Reinventing After a Career Setback 06:52 Biggest Tax Myths Business Owners Believe 10:30 What to Do After a Banner Revenue Year 12:57 Salary vs Distributions Explained 14:35 Multi-State Employees and Tax Strategy 16:36 Why 401k Plans Still Wi

AI is moving fast but most organizations were never built for this kind of speed.  John sits down with Stephen Wunker to explain why simply adding AI tools is not enough. They explore how to redesign business processes, identify golden workflows, and build an AI infused organization with strong governance and data foundations. You will learn how distributed intelligence, experimentation, and leadership alignment can unlock real productivity gains and smarter decisions across your company. Today we discussed: 00:00 The Octopus AI Model 04:20 AI Risks and Data Guardrails 08:16 Golden Workflows 13:22 The Three Hearts of AI 15:31 Super Intelligent Firms 17:04 AI Marketing Agility 19:02 Rethinking Work With AI 21:04 Where to Learn More and Connect Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today!

Businesses don't win by selling more features or even better experiences anymore. In this episode, Joe Pine explains why the real value today comes from selling outcomes and guiding customers toward meaningful transformation. We unpack the transformation economy, how it differs from the experience economy, and why charging for outcomes changes pricing, guarantees, and business models. You will learn how both B2B and B2C companies can productize transformation, align messaging with real results, and help customers become who they want to be. Today we discussed: 00:00 Why Transformation Matters Now 11:43 Productizing Transformation 14:00 Pricing and Outcome-Based Models 16:48 Messaging Around Who Customers Become 20:16 How to Start a Transformation Strategy 24:28 Connect With Joe Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning st

AI did not just disrupt consulting, it changed what it takes to survive. Steve Cunningham shares how AI nearly wiped out his business, forced a complete reinvention, and ultimately led him to become an AI native full stack consultant. The conversation explores why context, workflows, and AI ready deliverables now matter more than traditional expertise alone. If you are a consultant, agency owner, or service professional wondering how AI is reshaping your role, this episode makes the stakes clear and the path forward practical. Today we discussed: 00:00 How AI Wiped Out Steve's Business 03:54 What an AI-Native Consultant Really Is 08:11 Giving AI the Right Context 11:53 Choosing AI Platforms Without Lock-In 14:54 Deliverables for Humans and AI 17:37 Guardrails for Safe AI Work 20:22 Steve and SimpleConsultants Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now

Most goals do not fail because of a lack of motivation. They fail because people misunderstand the odds. Kyle Austin Young explains why goal setting breaks down, how hidden risks quietly derail progress, and how his probability hacking framework helps leaders and entrepreneurs intentionally improve their chances of success. The conversation explores decision making under uncertainty, resilience, and why thinking about what could go wrong is often the smartest path forward. If you want a more realistic, strategic way to achieve big goals, this episode reframes how success actually works. Today we discussed: 00:00 Why Goals Are About Odds, Not Motivation 03:22 Thinking Negative to Prevent Failure 04:06 Probability Hacking and the Success Diagram 07:39 How to Build a Success Diagram Step by Step 09:09 Why Averaging Odds Fails Your Goals 11:55 Failure, Repetition, and Multiple Attempts 15:38 Advantage, Persistence, and Playing the Odds 18:26 Edison, Experiments, and True Resilience 20:05 Why Reverse Engineering S

Marketing feels chaotic because most businesses are chasing tactics without a system to support them. In this episode, John Jantsch and Sara Nay explain why a marketing operating system brings clarity, accountability, and predictable growth. They walk through how strategy comes first, how campaigns turn strategy into action, and why systems create long-term business value. If marketing feels scattered or hard to measure, this conversation shows how to turn chaos into a repeatable system that actually works. Today we discussed: 00:00 Why Marketing Feels Chaotic in 2025 02:21 What a Marketing OS Is and Why It Matters 04:53 Strategy-First Marketing for Small Business 08:14 Turning Strategy Into Marketing Campaigns 09:25 SOPs and Workstream Engine for Marketing 12:54 How AI Fits Into Modern Marketing Systems 15:24 Scorecards, Metrics and Marketing Dashboards 17:57 Monthly Momentum Meetings for Marketing Teams 20:27 Quarterly Optimization for Better Results 22:33 Agency vs Fractional CMO Service Models 24:32 Book

Curiosity is not a soft skill. It is one of the strongest predictors of leadership performance and team success. In this episode, John Jantsch talks with leadership strategist and researcher Debra Clary about why curious leaders build stronger, smarter teams and how asking better questions drives engagement, trust, and results. They explore how curiosity can be learned, measured, and practiced, especially in high pressure leadership environments. You will learn how bold questions can reshape culture, unlock performance, and help leaders move from giving answers to developing people. Today we discussed: 00:00 Start 01:51 Improv, Stand-Up, and the Book Journey 03:18 Curiosity as a Superpower and Its Decline 04:40 Data Linking Curiosity to Performance 06:09 From Having Answers to Coaching Teams 09:28 Curiosity Myths and Key Traits 10:57 Measuring and Training Curiosity 12:00 Bold Questions and Team Engagement 13:18 Case Study: Defining the Real Problem 16:26 When Curiosity Is Missing at Work 18:55 Curiosity Habi

Content is about to become unlimited, cheap, and automated and that changes everything about marketing strategy. John Jantsch sits down with Peter Benei of AI Ready CMO to explore how AI is reshaping marketing teams, why production is no longer the advantage it once was, and what skills marketers must develop to stay relevant. They discuss the evolving role of the CMO, the limits of AI tools, and why judgment, taste, and strategic thinking remain human responsibilities. This episode offers a clear, practical look at what AI really means for the future of marketing. Today we discussed: 00:00 Introduction 01:33 AI vs. Past Tools 03:58 Content Hype Reality 07:17 Automation & Quality 10:38 Human Judgment Matters 12:41 Jobs & Skills Outlook 17:31 Future of the CMO Role 19:29 Tool Landscape Predictions 24:36 Take Action If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start bui

You can't self-care your way out of a toxic workplace, and leadership consultant Amy Leneker explains why. In this episode, we unpack how workplace stress, toxic positivity, and broken trust quietly undermine teams, culture, and performance. Amy shares a practical framework leaders can use to identify stress, rebuild trust, and create healthier work environments without superficial fixes. If you lead a team and want real change, this conversation challenges everything you think you know about stress and joy at work. Today we discussed: 00:00 Start 01:10 Meet Amy Leneker 01:56 Recovering Workaholic 03:45 Three-Step Stress Method 05:54 Team Stress Framework 08:42 Joy Strategy and Evolving Culture 13:04 HR's Role 14:25 Work-Life Harmony Part 1 16:40 Generational Differences 18:45 Work-Life Harmony Part 2 Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and sta

John sits down with communication expert Carmine Gallo to break down how to capture attention without clickbait by using proven persuasion and storytelling principles. They explore the neuroscience of attention, why timeless story structure still works across platforms like TED Talks and TikTok, and how ethical hooks build trust instead of hype. The conversation also dives into using AI without losing authenticity, explaining why human meaning always outperforms optimized grammar. If you want to create content that stands out, earns trust, and keeps audiences listening, this episode delivers practical, science-backed insights. Today we discussed: 00:00 Start 01:10 Meet Carmine Gallo 02:18 Audio Original Format 04:09 Contrast Power: JFK Quote vs AI Replacement Phrase 05:56 Evolution of Storytelling 08:31 Three-Act Structure 13:20 The Hook Explained 17:20 AI & Human Voice 20:43 Storytelling Insights Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you l

What should businesses focus on as marketing evolves in 2026? In this solo episode, John Jantsch breaks down 6 marketing trends that will shape 2026, from the growing importance of local SEO and customer retention to the rise of trust-based micro-influencers and authentic content. You'll learn why "real" is replacing viral, how mischief can become a marketing strategy, and why being genuinely helpful is the future of search. This episode offers practical guidance for small businesses and marketers looking to stay relevant, visible, and trusted in a rapidly changing landscape. Today we discussed: 00:00 Start 01:09 Intro 01:58 Local Advantage 04:45 Real is the New Viral 07:26 Mischief Marketing 08:43 Retention is the New Acquisition 10:30 Trust Brokers and Micro-Influencers 12:11 Be the Answer – Helpful Search Content Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prom

John is joined by Lauren Esposito to explore why AI delivers the most value when treated as a digital teammate rather than just another tool. They unpack how businesses can build a true hybrid workforce by integrating digital workers alongside humans, reshaping roles, accountability, and leadership in the age of AI. You'll learn how managing AI like an employee unlocks better outcomes, trust, and long-term ROI, and why AI adoption can't live solely in IT. This conversation offers practical insight into the future of work, digital labor strategy, and what it takes to orchestrate AI for real business impact. Today we discussed: 00:00 Start 01:10 Meet Lauren Esposito 02:19 The Hybrid Workforce 06:36 Organizational Shifts 10:21 Redefining Roles with AI 14:26 Trust in Digital Workers 17:20 Breaking Down Silos 20:49 Future Workforce Leadership Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock you

*This is a rerun of a previously released episode Geoff Woods is the #1 international bestselling author of The AI-Driven Leader: Harnessing AI to Make Faster Decisions and the founder of AI Leadership and the AI Driven Leadership Collective. As a former Chief Growth Officer of a global company, Geoff brings real-world expertise in using AI to transform how leaders think and make decisions. In this episode, he reveals how AI can serve as a powerful thought partner—enhancing strategic focus, overcoming operational overwhelm, and unlocking breakthrough solutions using his CRIT framework. Tune in to learn how the most effective leaders are leveraging AI to stay ahead in a rapidly evolving business landscape. Today we discussed: 00:00 Start 01:10 Introducing Geoff Woods 01:23 How AI Enhances Leaders Strategic Thinking 03:13 AI as a Thought Partner 04:50 How AI Can Help with Operation Tasks 06:20 Focusing on the 20% 07:56 The C.R.I.T. Framework 13:10 Addressing the AI Culture Shift 16:20 How is AI Changing Decisio

In The Science of Mindset and Sustainable Success, mindset coach and author Diana Pagano breaks down how neuroscience and neuroplasticity shape our beliefs, habits, and long-term success. She explains why sustainable success isn't about doing more, but about rewiring limiting beliefs, interrupting fear-driven patterns, and aligning your mindset with intentional action. This conversation explores how mindset shifts help entrepreneurs and leaders overcome self-doubt, burnout, and plateaus while creating lasting growth. If you're looking to understand the science behind mindset change and build success without sacrificing fulfillment, this episode offers practical insight and clarity. Today we discussed: 00:00 Introduction 00:59 Meet Diana Pagano 01:32 Defining 'More' in Mindset 02:31 Rewiring Your Mind 04:45 Privilege & Reality Check 08:14 Fear & Belief Systems 13:11 Success Mindset Coaching 16:29 Client Success Stories 21:03 Universal Strategies Rate, Review, & Follow This episode is brought to you

Sara breaks down the 10 essential questions every small business should ask before hiring a marketing agency, consultant, or fractional CMO. From who owns your marketing assets to how results are measured, Sara shares hard-won lessons from 16+ years helping businesses avoid costly mistakes. Learn how to spot red flags, demand transparency, and build a partnership based on strategy—not secrecy. Perfect for anyone ready to own their marketing and stop getting trapped in bad contracts. Today we discussed: 00:00:00 Introduction 00:02:50 Why Marketing Is Hard 00:04:26 10 Questions Overview 00:05:14 Question 1: Asset Ownership 00:07:20 Question 2: Measuring Success 00:09:11 Question 3: Strategy Alignment 00:11:09 Question 4: Contract Terms 00:12:11 Question 6: Reporting Standards 00:12:23 Question 5: Team Interaction 00:13:04 Question 7: AI Integration 00:15:12 Question 8: Keep Your Team Involved 00:17:48 Question 10: What You'll Learn Rate, Review, & Follow This episode is brought to you by Duct Tape Marketing

John breaks down the 7 stages of a complete marketing operating system and why most businesses struggle without one. He explains how the marketing pyramid, business strategy, brand development, and customer experience all work together to create a repeatable, scalable system. You'll learn how to eliminate random tactics, integrate AI into your workflows, and build a structured approach that finally drives consistent results. If you've ever wondered how to build a marketing operating system for your business, this episode gives you the roadmap. Today we discussed: 00:00 Introduction 01:09 The Marketing Operating System 02:00 Business Chaos and the Marketing Pyramid 04:30 Designing the Marketing Operating System 08:00 The Seven Stages 10:43 Implementation Phases and Next Steps Rate, Review, & Follow This episode is brought to you by Duct Tape Marketing. Struggling with marketing chaos? Our CEO, Sara Nay, has created a free 30-minute workshop, The Clarity Engine, along with a practical worksheet to help you

*This episode originally aired in August 2025 Michael Aaron Flicker, founder of XenoPsi Ventures and co-founder of the Consumer Behavior Lab with behavioral scientist Richard Shotton, joins John Jantsch to explore how psychology shapes the world's most successful brands. Drawing from their book Hacking the Human Mind, Michael shares insights into the hidden science behind consumer decisions and brand loyalty. Listeners will learn how to apply behavioral science to create more effective campaigns, craft memorable messages, and drive real business growth. Today we discussed: 00:00 Start 01:03 Meet Michael Aaron Flicker 01:46 Hacking the Human Mind 02:47 Do Brands Know Psychology? 04:05 Challenging Marketing Myths 05:57 Behavioral Science Lab Work 07:43 Apple's iPod Memory Trick 10:41 Why 17 is Magic 12:09 Surprising Brand Psychology 13:37 The Peak-End Rule 16:23 Ethics of Mind Hacking 18:19 Getting Started Guide Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know w

John talks with Ashley Herd—founder of Manager Method—about why top performers often struggle when promoted into management and what organizations can do differently. Using real-world examples, Ashley breaks down how clear expectations, practical feedback, and better one-on-one conversations can transform team performance. She also shares her "career quilt" approach and a simple framework managers can use to make better decisions. If you want to build confident, effective leaders without burning people out, this conversation delivers the tools and long-tail strategies you need. Today we discussed: 00:00 Introduction 00:33 Meet Ashley Herd 01:07 Accidental Managers Problem 02:52 The Manager Method 04:38 Training Gap Reality 05:50 Setting Clear Expectations 09:05 Career Quilt Concept 10:43 One-on-One Best Practices 13:08 Pause, Consider, Act 15:40 Coaching vs. Managing 16:53 Simple Management Tips 18:28 HR Perception Myths 19:57 Resources & Templates Rate, Review, & Follow If you liked this episode, ple