Ecommerce Conversations, By Practical Ecommerce

What prompts an entrepreneur to enter the eyelash industry? For Jason Wong, it was watching his girlfriend apply makeup. Just 23, Wong is a Los Angeles-based serial entrepreneur and consultant. His latest company, Doe Lashes, launched two years ago as a direct-to-consumer seller of comfortable, lightweight eyelashes.

Berlin Brands Group started on eBay 15 years ago. It is now a global ecommerce powerhouse, with over $300 million in annual revenue across a dozen or more brands. Managing Director Christian Salza addresses the company's acquisition process, its focus on technology, and more.

Is there a more competitive consumer market than nutritional supplements? I asked that question to Damian Soong, the co-founder of Form Nutrition, a maker and seller of plant-based proteins and food products, which launched in 2017 in the U.K. He and I recently discussed starting the business, nutritional goods, bootstrapping, and more.

Ezra Firestone launched his first ecommerce business in 2007. It sold wigs. He's owned multiple brands since. BOOM!, which sells cosmetics, he co-founded in 2010. He focuses on key management metrics, such as spending 30-percent of ecommerce revenue on advertising.

The viability of open-source ecommerce platforms may seem limited given the rise of SaaS providers. Not so, says Ryan Szrama. He's the founder of Drupal Commerce. He wrote the code in 2005 as an addition to the open-source Drupal content management system. "Suddenly I was skyrocketed into collaborative development with a worldwide reach," he said.

Henry Davis and Bryan Mahoney foresaw in 2018 an avalanche of direct-to-consumer companies that served smaller, niche audiences. Chord, a DTC-first ecommerce platform, is their answer to bringing sophisticated, "headless" technology to smaller firms. "We like to call Chord the first headless platform with a brain," Davis told me.

Peter Keller launched Fringe Sport in 2010 to help folks assemble home-based gyms. He also wanted to make a lot of money. "I was very financially motivated," he told me. Then he attended a seminar a few years ago that focused on a company's purpose, its mission. He spoke with employees and customers. He discovered the real value in Fringe Sport.

The idea for Chisos boots started with back pain. Will Roman, the founder, owner, and lifetime cowboy-boot wearer, injured his back in a motorcycle accident. Wearing boots became painful. So he launched Chisos.com, a high-end, handcrafted bootmaker, in 2019. Quality and craft drive Roman and his outlook on life.

I've interviewed entrepreneurs for this podcast who developed organic consumer-care goods. But none did it before Eric Malka. He and his wife, Myriam, devised shaving oils from their kitchen in 1996 and then launched The Art of Shaving. Their new company, Ingredients, focuses on wellness and sustainability.

Imagine selling home gym equipment online at the onset of the pandemic. Athletic clubs were closed. Consumers were stuck in their houses. According to Kaevon Khoozani, the founder of Canada-based Bells of Steel, the demand for weight-training equipment was “obscene.” “We ran into two giant hiccups,” Khoozani told me.

Most entrepreneurs start with a business idea and then secure the domain name. Peter Askew does the opposite. He purchases domain names and then builds the business. Take VidaliaOnions.com, for example. Askew purchased the name in 2014. It's now a thriving farm-to-door seller of Vidalia onions.

Jay Sauceda launched his ecommerce fulfillment company, Sauceda Industries, in 2013 in Austin, Texas. He says packing and shipping products is easy. What's difficult, he stated, is managing unforeseen events. "The shipping business is, essentially, the exceptions management business," he told me.

Having co-founded Feat Socks in 2015, Taylor Offer hired Aly Raisman, the gymnast, to design and promote a custom sock. It generated $500,000 in revenue. Influencer marketing was clearly effective, and Offer wanted more. "I started looking at the kids that got famous from Vine, the short-video app," he told me.

Marco Marandiz is a musician turned software engineer turned product designer. He's worked for Capital One, HomeAway, and a failed startup. But it was his ecommerce consulting work for companies with unproven inventory that sparked the idea for Drop Party.

Johnathan Ruggiero and his wife Michelle founded Manly Bands, a direct-to-consumer online men's wedding-ring company, in 2016. To compete, their rings had to be unique — really unique. "We try to develop what we call show-stopper products," Johnathan told me. "People might say, 'You have dinosaur bones? That's crazy. You have meteorite? That's nuts.'"

Judson Morgan is a Los Angeles-based actor and director. He owns an agency that creates films and other visual content. He's also a successful ecommerce entrepreneur — with a purpose. He told me, "I have zero interest in making money off of a random product. I wanted to build a real brand that people could resonate with." That brand is Benevolence Los Angeles, an Amazon-focused gift boutique.

Kate Knecht is the fourth-generation owner-operator of Tomlinson's Feed, a family-owned retail business with 16 brick-and-mortar locations in Central Texas. The company is 75 years old. Amid the pandemic and the onslaught of online behemoths, can such a business transition to 2021 consumers? I asked Knecht that question and more.

Braxton Manley was a sophomore at Texas Tech University in 2017 when he attended a workshop on entrepreneurship. The purpose was to conceive a product based on market research. "My idea was cool Apple Watch bands," Manley told me. Fast forward to 2021 and his company, Braxley Bands, is a direct-to-consumer seller of elastic, colorful bands.

Ridge wallets launched via a Kickstarter campaign in 2014. Sean Frank is the company's chief operating officer. Ultra-thin, metal-clad, with RFID protection, the wallets are enormously popular in the U.S., with $50 million in sales in 2020 alone. Influencer marketing has driven much of the growth.

Patrick Coddou's company, Supply.co, sells razors and shaving accessories. My company, Beardbrand, sells beard products. He wants men to shave. I want them to grow a beard. We're both direct-to-consumer ecommerce merchants selling premium grooming products to males. We're direct competitors, in other words.