Small Business Show

What do you do when your customer is W-R-O-N-G?! Listen in for 18 minutes, and you’ll find out how to maneuver your way around customers that are clearly wrong, but you need them on your side. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #517 for Friday, January 19th, 2024 00:01:03 CES…is Back! 00:07:41 SPONSOR: Miro is your team’s visual platform to connect, collaborate, and create — together. Your first 3 Miro boards are free forever when you sign up at Miro.com/podcast. 00:09:39 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and take your business to the next level today! <https://shopify.com/businessbrain> 00:11:21 How to address a customer when they’re wrong? 00:21:07 BB 517 Outtro <https://businessbrain.show/> [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Faceboo

In this episode of Business Brain, we discuss paying tuition with credit cards, utilizing credit card points for benefits, interstatement payments, online collaboration tools, and addressing eBay’s dark side. We emphasize leadership and setting the right tone in business. We conclude with shout-outs to sponsors and encourage listeners to live a charmed life. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #516 for Wednesday, January 17th, 2024 00:01:37 The Charmed Life with Credit Card Points What is the ROI of College? Marriott Bonvoy 00:07:14 SPONSOR: Miro is your team’s visual platform to connect, collaborate, and create — together. Your first 3 Miro boards are free forever when you sign up at Miro.com/podcast. 00:09:11 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and take your business to the next level today! <https://shopify.com/businessbrain> 00:10:53 All Business Issues are Leadership Problems e

On this episode of Business Brain, we discuss the impact of news consumption habits and the importance of being intentional about the content we consume. Host Dave Hamilton shares his personal experience of breaking away from news programming and opting for podcasts instead. We also highlight our sponsors, Squared Away and Shopify, and their services that empower entrepreneurs and business success. The conversation touches on the habits of millionaires, the value of rest, and the importance of providing value to others. We end by inviting listeners to share their wealth-building habits for a chance to be featured on the show. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #515 for Casual Friday, January 12th, 2024 00:01:40 Avoid the news! Geddy Lee’s My Efffin’ Life 00:06:38 SPONSOR: Squared Away empowers highly-educated military spouses to become trusted remote executive assistants, all working on US hours. 00:08:30 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month

In this episode of Business Brain, we discuss standing out on Twitter, the challenges of managing priorities, employee apathy, and fostering enthusiasm. We emphasize the importance of open communication, personal connections, and providing the necessary tools. Feedback is welcome at [email protected], and don’t forget to check out our sponsors at gosquaredaway.com and shopify.com/businessbrain. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #514 for Wednesday, January 10th, 2024 00:01:20 That’s the T-Shirt! Increasing Your Fans and building your fanbase Fans are better than Followers “Have The Courage to Suck at Something New” – Lucas 00:05:07 SPONSOR: Squared Away empowers highly-educated military spouses to become trusted remote executive assistants, all working on US hours. 00:06:58 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and take your business to the next level today! 00:09:08 Mitigating Em

How do you manage your time when dealing with chaos in your business and personal life? That’s the discussion as we begin episode 513 of Business Brain! Then, we jump into some business therapy as we try to figure out how to overcome the dreaded Imposter Syndrome. Listen in and learn with us! 00:00:00 Business Brain – The Entrepreneurs’ Podcast #513 for Casual Friday, January 5th, 2024 00:01:24 Dave’s Three Week Just-In-Time Mania Freedom vs. Flexibility ADHD Drifting is a Superpower (or, well, it can be!) Success Cycle 00:08:24 SPONSOR: Gusto: Visit Gusto.com/BusinessBrain to get three months of payroll, benefits admin, and more TOTALLY FREE. 00:10:18 Shannon’s Imposter Syndrome Rubric’s Cubed Avoid that Second Guessing! 00:18:54 BB 513 Outtro [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain Instagram: @Dave

It’s the first Business Brain of 2024, and we ask the question: Are you a criminal but don’t know it? The federal government just rolled out the new Beneficial Ownership Information Act and wants to get to know your company better. Join us as we discuss the reporting requirements of BOI and the joys of becoming friends with the Financial Crimes Enforcement Network. But first, we want to share with you some tips about managing employees’ needs when it comes to borrowing money to get by in between paychecks. Let’s go! 00:00:00 Business Brain – The Entrepreneurs’ Podcast #512 for Wednesday, January 3rd, 2024 00:01:16 How not to give loans to employees Payroll Advances in Business Brain 240 00:05:47 SPONSOR: Gusto: Visit Gusto.com/BusinessBrain to get three months of payroll, benefits admin, and more TOTALLY FREE. 00:07:41 Happy New Year, Are You A Criminal? 00:17:07 BB 512 Outtro [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, &

How good are you at spotting scams? You might be surprised that even the most tech-savvy among us can fall victim to fraud. Listen in as Dave Hamilton shares his experience with a recent scam that could have cost him $25K. Then, as we get ready to start 2024, Shannon is ready to start a new experiment with a Business Advisory company to productize his knowledge and to help other Small Business owners succeed. Stay tuned as he builds-in-public and reports back on the process of this new venture during 2024. Shannon is looking for a few business owners who would like a free consultation as he works out the details for the business. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #511 for Wednesday, December 27th, 2023 00:01:07 My Bank Saved My A$$ (and $25,000!) 00:06:24 SPONSOR: Gusto: Visit Gusto.com/BusinessBrain to get three months of payroll, benefits admin, and more TOTALLY FREE. 00:08:00 Shannon is launching a new company: ReBound Business Advisors. Shannon will help you for free for thirty minute

People are important. Dave and Shannon discuss the benefits of increasing your social and business circles on this episode of Business Brain, followed by a discussion about putting off tough decisions if your business is failing. One of the least discussed benefits of building a business is hiring people you will enjoy working with daily. Listen in to hear our take on this critical benefit of entrepreneurship. Then we have some harsh reality for a friend who is putting off the inevitable failure of their business. Do we think they are using the proper framework for the problem? Join us to learn more! 00:00:00 Business Brain – The Entrepreneurs’ Podcast #510 for Wednesday, December 20th, 2023 00:01:00 Host Dogsgiving…and other social things Hack your productivity: delegate, automate, or both! 00:06:03 SPONSOR: Gusto: Visit Gusto.com/BusinessBrain to get three months of payroll, benefits admin, and more TOTALLY FREE. 00:07:40 Soft Years, Slow Business…How Will Yours Survive and Thrive? 00:13:51 Slight Edge

There are two critical topics discussed on this episode of Business Brain: Always ask for the NO. What happens when change punches you in the face? Listen in to this episode as we slice and dice these topics and more. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #509 for Casual Friday, December 15th, 2023 00:01:00 When selling, always ask for the “No” 00:05:59 SPONSOR: Miro is your team’s visual platform to connect, collaborate, and create — together. Your first 3 Miro boards are free forever when you sign up at Miro.com/podcast. 00:07:57 Imagine if Dave left BB 00:18:56 What do we name this episode? 00:20:35 BB 509 Outtro [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain Instagram: @DaveHamilton & @ShannonJean Mastodon: Dave Hamilton Threads: @DaveHamilton Bluesky: Dave Hamilton The post Change is

Let’s talk about what is standing in the way for you to succeed. That’s the intro topic for episode 508 of Business Brain. Then, we jump into our main topic of defining a Noble Cause to help better connect and motivate yourself, your employees, vendors, investors, bankers, and customers. Joint us for 19 minutes that could change your life! 00:00:00 Business Brain – The Entrepreneurs’ Podcast #508 for Wednesday, December 13th, 2023 00:01:02 Catalyzing Growth In Your Business 00:03:14 What’s In Your Way? 00:06:01 SPONSOR: Miro is your team’s visual platform to connect, collaborate, and create — together. Your first 3 Miro boards are free forever when you sign up at Miro.com/podcast. 00:07:57 What is your Noble Cause? [email protected] 00:13:01 BB’s Noble Cause: Helping Listeners Take That Next Step in Your Entepreneurial Journey 00:15:18 Mac Geek Gab’s Noble Cause: Teaching The World How to Solve Computer Problems 00:19:00 BB 508 Outtro [email protected] Call/Text: (56

Join us for episode 507 of Business Brain! We start the show by introducing a concept called the people pyramid for entrepreneurs. It represents the different types of people one should surround oneself with. We have supporters at the base of the pyramid – close friends, family, and business partners who are always there for us. Moving up, we have advisors such as accountants and mentors. We also mention industry peers and competitors. Next, we have professionals like bankers, attorneys, and insurance agents. And at the very top, we reserve it for naysayers, non-believers, and vampires. This concept can help us identify the people in our network who lift us up and those who don’t and determine how much time we want to spend with specific individuals.  We then address a question about unique selling propositions (USP) and discuss the importance of having a USP and not competing solely on price. We delve into finding a USP for your business, emphasizing that it needs to be specific, simple, provabl

Amidst our live streaming conversation, we touch upon the topic of incorporating video into our podcast. The potential of expanding our presence on platforms like YouTube holds great appeal, and we explore the opportunities it presents for reaching a wider audience. Furthermore, this episode is sponsored by Shopify and Fastmail, two remarkable platforms that provide immense value to online businesses. Shopify offers a powerful platform enabling entrepreneurs to sell their products online effortlessly, while Fastmail stands out as an email service provider emphasizing privacy, efficiency, and customization. As a special treat for our listeners, both sponsors offer exclusive deals and discounts. Shifting gears, we delve into the realm of parenting lessons from none other than Charlie Munger, the esteemed co-founder of Berkshire Hathaway. Munger’s father instilled in him the significance of serving problematic clients, a valuable lesson in ensuring stability and supporting one’s family. This resonate

In this episode of Business Brain, we delve into the strategies for managing chaos and staying productive. Join your hosts Dave Hamilton and Shannon Jean as they discuss the positive side of chaos and how to maneuver your way through to a positive outcome. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #505 for Casual Friday, December 1st, 2023 00:00:56 Processing Chaos with Calculus 00:03:36 Trusting Your Experience with Getting Through the Chaos Let Yourself Off The Leash Create your To-Did List Systems with Milestones in BB503 What’s On Your To-Did List (in BB 215) Apps to track your to-did list Timing Rewind App 00:14:06 Chuck: Go Read (and almost certainly update) your bios! Use ChatGPT to write your bio for you DaveHamilton.com ShannonJean.com 00:17:38 BB505 Outtro [email protected] (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Bra

In this episode of the Business Brain podcast, Dave Hamilton and Shannon Jean reflect on their experiences during the Thanksgiving holiday. Dave shared that he could disconnect from work and enjoy a break while Shannon visited a new property. They are preparing for guests and found physical activities helpful in disconnecting. The hosts encourage their listeners to share their own holiday experiences. Moving on to business dealings, Dave discusses potential buyers for his other business and mentions one who had unrealistic expectations about the time commitment required. This leads to a discussion about the importance of answering questions about why the business is being sold and its future growth plans. Dave delves into the questions that potential buyers often ask, focusing on why the seller doesn’t implement certain strategies themselves to increase the value of the business. Drawing parallels to selling a house, the speaker emphasizes the need to answer these questions before deciding to sell. Shan

In episode 503 of Business Brain, we discuss the debate between goal-setting and establishing systems. We emphasize the power of systems and the importance of consistently adapting them over time. I share a personal experience with redefining portion sizes for health reasons and highlight the benefits of incorporating milestones within a system. We also touch on the application of systems in various aspects of business, including employee development, and announce the launch of our Business Brain Productivity course. We briefly discuss the process of selling a business and the impact of choosing the right M&A firm. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #503 for Wednesday, November 22nd, 2023 00:00:46 Starlink Sierras 00:01:30 Goals vs. Milestones Podcast: How to Take Over the World 00:09:06 COURSE: Beat the “Busy Fallacy.” Visit BusinessBrainCourses.com/free and get the first two productivity lessons absolutely free. No credit card required to sign up or anything! 00:10:47 Finding the

Join us for episode 502 of Business Brain to hear about one of the most potent motivation systems we have ever found: Reverse Storytelling. After we dive into this for personal use, we then break down the systems used in Story Branding for your business. This could be the most crucial podcast you listen to this year! 00:00:00 Business Brain – The Entrepreneurs’ Podcast #502 for Casual Friday, November 17th, 2023 00:00:40 Course Feedback Feedback FAIL = First Attempt In Learning 00:06:47 SPONSOR: Fastmail, the email provider who puts your privacy first. Visit Fastmail.com/BusinessBrain for 10% off your first year 00:08:33 Reverse Storytelling 00:14:07 Story Branding Sell comfort, sell security, sell dreams 00:17:11 BB502 Outtro <https://businessbrain.show/> [email protected] Shannon on X: @ShannonJean Dave on Mastodon: @[email protected] Dave on X: DaveHamilton.com   The post Reverse Storytelling + Story Branding – Business Brain 502 appeared first on Busi

Who is your ideal customer? Are you focusing your marketing dollars in the right direction? Join us for episode 501 of Business Brain as we answer listener questions about developing an Ideal Customer Profile. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #501 for Wednesday, November 15th, 2023 00:01:02 Winner: Tony Ieronimo 00:02:58 Robert-499-The best AIs for me are Bard for copy and Firefly for Images 00:07:15 SPONSOR: Fastmail, the email provider who puts your privacy first. Visit Fastmail.com/BusinessBrain for 10% off your first year 00:09:02 Tony-Should I create an ICP (Ideal Customer Profile)? 00:18:25 BB501 Outtro [email protected] Dave on Mastodon: @[email protected] Dave on Bluesky: DaveHamilton.com Shannon on X: @ShannonJean The post Finding Your Ideal Customer Profile – Business Brain 501 appeared first on Business Brain - The Entrepreneurs' Podcast.

It’s our 500th episode! Join us as we discuss the journey from our first episodes back in 2015 to today. We discuss the power of persistence and listener feedback. Reach out and share your thoughts on the evolution of our show – we would love to hear from you! 00:00:00 Business Brain – The Entrepreneurs’ Podcast #500 for Casual Friday, November 10th, 2023 00:01:44 In 500 Episodes We Learned…Nothing Stays The Same Good ol’ Authorize.net And PayPal and Stripe 00:06:46 SPONSOR: Miro is your team’s visual platform to connect, collaborate, and create — together. Your first 3 Miro boards are free forever when you sign up at Miro.com/podcast. 00:08:22 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and take your business to the next level today! <https://shopify.com/businessbrain> 00:10:12 Persistence Pays! 00:11:58 Analyze Your Business Regularly Guru to listen to your meetings 00:17:03 BB500 Outtro <https

Are you using AI to enhance your productivity at your business? If not, why not? Listen in today for episode 499 of Business Brain, where we jump into some of the latest AI tools that we think you should be using. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #499 for Wednesday, November 8th, 2023 00:04:16 Productivity Course Follow-up Visit BusinessBrainCourses.com/free for your free course! 00:07:27 SPONSOR: Miro is your team’s visual platform to connect, collaborate, and create — together. Your first 3 Miro boards are free forever when you sign up at Miro.com/podcast. 00:09:04 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and take your business to the next level today! 00:10:54 How we’ve been using AI DALL-E 3 Create your own GPT Data Analysis GPT from OpenAI OpenAI “Negotiator” AI from ChatGPT ChatGPT Math Mentor 00:21:00 How have you been using AI? 00:21:04 BB499 Outtro <https://businessbrain.show/>

We live in an age where answering the phone is a competitive advantage. Good communication is a crucial part of success and a huge opportunity to stand out from your competitors. Join Shannon Jean and Dave Hamilton as they discuss the why and how of keeping the information flowing between your business and your customers. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #498 for Casual Friday, November 3rd, 2023 00:02:17 Manage your BADHD (Business ADHD) by Maintaining Short and Long-Term Projects 00:04:23 COURSE: Beat the “Busy Fallacy.” Visit BusinessBrainCourses.com/free and get the first two productivity lessons absolutely free. No credit card required to sign up or anything! 00:04:49 The Key Is To Start 00:06:39 Communication as a Competitive Advantage The Painter Who Played Me 00:18:43 BB498 Outtro [email protected] Dave on Mastodon: @[email protected] Dave on Bluesky: DaveHamilton.com Shannon on Twitter: @ShannonJean If your email is featured in an episode, you’re ente