She's On Her Toes: Getting Ahead In The Business Of Fitness

Is traditional client service or customer service dead? I’m talking about—a client walks into your business, you sell them something, they pay, and then you keep in touch to earn the next sale. In today’s Social world, things are different. Clients have access to all kinds of information about your business including how you communicate through your Facebook and Instagram accounts. In fact, they probably already have formed expectations about how they’ll be treated before they even step foot into your business. Or don’t even give you a second look after they do their research! But while technology has changed the way we approach client service, there are some things that apps and the Internet can’t replace—things like greeting clients by name, smiling, and writing thank you notes. Join the conversation about how to excel at client service in our fast-paced inter-connected business world. --- Support this podcast: https://anchor.fm/shes-on-her-toes/support