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An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. SHOW DETAILS Running time: 01:25:11 Subscribe on iTunes and leave us a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher CONNECT WITH LAURIE Laurie’s Website Laurie on Linkedin Laurie on Twitter Laurie on Instagram Laurie on Facebook Laurie on Youtube Get a Free Chapter of Laurie’s Book: The 10¢ Decision CONNECT WITH JEFF @JGibbard on Twitter Jeff on Linkedin (make sure to introduce yourself) Jef