Knowledge@wharton

The bombs rocked the London Underground within 50 seconds of each other near the end of rush hour on July 7 2005 killing dozens of passengers and injuring hundreds more. It was the worst attack on London since World War II. But the majority of the Underground or the Tube as it’s known locally was operating again by the next morning according to Tim O’Toole the Underground’s managing director and chief executive who spoke at the recent 11th annual Wharton Leadership Conference. What made that possible O’Toole said was the response from the Underground’s frontline employees not just at the bomb sites ”but across the entire network.” See acast.com/privacy for privacy and opt-out information.