Knowledge@wharton

After losing $60 billion in the last decade -- and billions more recently when a cloud of volcanic ash grounded flights across Europe -- airlines are looking to consolidate as a way to return to profitability amid continued struggles with high fuel prices competition from low-cost carriers and a limited customer pool that shriveled even more during the recession. But experts are skeptical about the ”bigger is better” strategy. Many observers say the carriers have proved downright flighty at following through on making changes that improve operations and put the customer first. See acast.com/privacy for privacy and opt-out information.