Process And Quality Excellence Pointers
Episode 006-VOC Part II: Net Promoter
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:10:54
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Sinopse
Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma.
