Creative Warriors

Creating an exceptional and unique customer experience may be one of the best differentiators of your business today. It can help you stand out in your market, your industry, or even in the world, if that’s what you choose. In today’s episode, plan on learning lessons from the leading Customer Service brands in the world, Mercedes Benz. Joseph Michelli is an internationally sought after speaker, author, and organizational consultant with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately, in all aspects of their lives. Dr. Michelli is a Wall Street Journal and New York Times number one bestselling author. His latest book is “Driven to Delight”, delivering world class experience that Mercedes Benz way. Joseph has written about other notable brands, such as Starbucks, Zappos, and Ritz-Carlton. He was named one of the top ten thought leaders in customer service by Global Gurus, and having journeyed with a close family member through a