Creative Warriors

Ever feel like you’re not smart enough for business? That maybe you don’t have the IQ you need? To be honest, it’s not about your IQ. It’s about your emotional intelligence. Let’s face it, most business isn’t conducted with logic: it’s conducted with feelings. If you can unlock that emotional intelligence, you can tap into what really makes your customers tick. You’ll be able to pull yourself out of the equation and begin to really help them. Now, I want to be clear: it’s not about manipulating your customers. Manipulation happens with ill-intent. Instead, you want to be able to understand their emotions to know how to help them. To better understand all of the components that come along with emotional intelligence, I’ve brought on a very special guest: Jim Rembach. Jim Rembach is a certified Emotional Intelligence practitioner and former call center supervisor. Jim is the Founder of Beyond Morale, Call Center Coach, Ai for CX and a founding member of the Customer Experience Professionals Association’s CX Exp