Creative Warriors

636: Maria Ross - Empathy as an Engine of Success

Informações:

Sinopse

One of the most human characteristics we have is empathy. Oftentimes you feel the need to change your persona when entering the workplace, being more guarded or less emotional. Large companies rarely give a demonstration of empathy in the workplace, but this can truly be the most important key to success. When you are empathetic to your clients and lead with compassion, you’re reflecting your personal values and therefore the values of your brand. Your market isn’t just for anyone who needs what you have, it’s for the specific clients that share your values and appreciates the benefits you have to offer.   Find your people by talking to them, understanding them and asking them how they would describe your work. Then use the words they are using in your branding and marketing messages, because odds are, the person reading these messages will feel heard and seen. This is the best way to get connective and empathetic messaging because you’re seeking to understand things from the customers point of view. The