Dental Drills Bits

You hired good people. You gave them a job description. Maybe you even told them to "go sit next to Jessica" for a few days. But did you actually train them? In the final episode of our Systems. Staff. Training. series, Dana and Sandy tackle the training gap inside dental practices and why expecting employees to "just know" how to do their jobs can be an expensive mistake. Today's dental team is expected to do far more than answer phones and schedule appointments. They're handling insurance conversations, money, patient objections, unscheduled treatment, technology, scheduling, handoffs, and the overall patient experience. Those are sophisticated skills, and they have to be taught, practiced, and reinforced. Sandy shares why written protocols, role-playing, repetition, and consistent expectations matter, plus the story of one dental assistant who was given the right training and transformed into an exceptional office manager. They also discuss the overwhelming amount of continuing education available in denti