The Top Entrepreneurs In Money, Marketing, Business And Life

How do you pivot a banned college ridesharing app into a voice AI company handling 300 million customer service calls? Brian Schiff is the co-founder and CEO of Flip, a verticalized AI voice assistant that automates customer service calls for transportation, retail, and healthcare brands. After realizing their Cornell ridesharing app was a dead end, Brian and his co-founder Sam pivoted into voice AI. Today, Flip automates up to 90 percent of routine support calls for over 250 enterprise companies and recently raised a $20M Series A at a $100M valuation. You'll learn: How to successfully pivot a failing startup model Why verticalized AI beats horizontal platforms How to implement usage-based pricing at $1.50 per call Why "listen mode" is their best sales tactic How to maintain 75 percent gross margins with AI Why they rejected a theoretical $150 million acquisition offer How to select the right industries for expansion Why competitive B2C markets are best for AI tools Brian started his entrepreneurial journe