Dental Drills Bits

Episode Description Most managers don't avoid tough conversations because they're hard. They avoid them because they're awkward. In this episode of Dental Drill Bits, Dana and Sandy tackle the real-world issues that show up in nearly every dental practice: sloppy scrubs, chronic tardiness, missed clock-ins, appearance concerns, and employees who seemed perfect in the interview but show up very differently on the job. The problem isn't the people. It's the lack of clear expectations. Sandy shares decades of experience helping doctors and managers shift these conversations away from emotion and back to policy, systems, and consistency. Together, they walk through how strong onboarding, written policies, documentation, and leadership modeling prevent most of these issues before they ever escalate. You'll learn how to: Address uncomfortable topics without damaging relationships Keep conversations focused on business standards, not personal judgment Know when to observe, when to remind, and when behavior bec