In Conversation With Ux Magazine

Before enterprises can deploy AI agents that actually work, they need something most organizations don't have: a single, authoritative source of truth. Joe DosSantos, Workday’s VP of Enterprise Data and Analytics, joins Robb and Josh for a wide-ranging conversation about canonical knowledge, the semantic layer, and why data governance, a concept from the 1990s, has suddenly become essential for AI deployment.Large language models are predictive engines modeled to anticipate what users probably likely mean. For B2C applications where multiple interpretations are acceptable, this works fine. But enterprises need deterministic truth, not probabilistic guesses. The trio outline a solution in three layers: establishing canonical knowledge, building a semantic layer to translate between human definitions and machine-readable formats like YAML, and using LLMs as an interface to deterministic back-end systems.For leaders evaluating AI investments, this episode clarifies what actually needs to be built before agents c