Texas Conflict Coach

When consumers find themselves in a dispute with a business, where can they go to get the dispute resolved? We will speak with Erin Dufner, the Senior Vice President of Communications and Operations for BBB Serving Central, Coastal, Southwest Texas and the Permian Basin. She is passionate and enthusiastic about communicating BBB’s brand promise of delivering trust through internal and external communications to consumers, BBB Accredited Businesses, media and BBB staff. Erin was born and raised in Southern California and began her career at BBB in 1996. Erin oversees all marketing and communications for BBB, such as traditional and digital marketing and advertising, media and public relations as well as brand messaging. In addition, she is responsible for all core BBB operations, which include dispute resolution, trade practices investigations, and government relations. Erin has trained BBB professionals across the country in several areas of BBB work, as well as served on national BBB committees. Erin and her