Texas Conflict Coach

The University of Michigan’s Rackham School of Graduate Studies has created a position of Resolution Officer which is responsible for assisting graduate students and faculty members who have issues and conflicts with each other to resolve those conflicts.  The Resolution Officer works directly with both faculty and students, and also facilitates conversations between them and mediates.  Her job includes counseling students about available options, supporting students through difficult situations, and connecting students to appropriate resources. Darlene Ray-Johnson, M.A., has been employed in higher education for 35 years.  She has served as student affairs professional at the University of Michigan for 27 years.   She currently serves as Graduate Student Affairs Officer and Resolution Officer in the Dean’s Office at Rackham Graduate School.  Her professional areas of expertise include social justice mediation, dispute resolution, conflict management and diversity issues.   Zena Zumeta, internationally know