It's All About The Questions

I was talking with some friends the other day and they were commenting on how the face of customer service has changed from when we were growing up. It used to be that exceptional customer service was the norm versus the rarity. It is hard to find a day that goes by that some customer service fail is not front and center on social media or traditional media. Why the change? Is it possible to reverse the trend of poor customer service? Do we even know what great customer services is anymore? My guest has been a friend for years. We have spoken together about customer service and technology back when I had my tech company and he just released his new book, The Extra Scoop - Rediscover the Art of Great Customer Service. For my regular listeners you know that I only talk about books that have an impact on my thinking and shift my perceptions in some way about the topic. This is one of those books. John reveals how, with just a few changes, you can shift your company from one of questionable or low customer servic