Content Strategy Interviews

Sarah O'Keefe Technical content strategy has evolved dramatically over the past 25 years, and Sarah O'Keefe has had a bird's-eye view of the whole process. As the CEO of Scriptorium, a leading content-operations consultancy, Sarah has both witnessed and participated in the massive changes that have unfolded in the world of technical documentation. We talked about: the technical- and product-content work that she and her team do at Scriptorium the job of technical content: "to enable people to do things" the challenges of building complex content that draws on information from multiple sources how content ops helps govern and guide the process of retrieving content from multiple sources and integrating it on a page the paradox of how technical documentation can sometimes be more accurate than original designs because tech writers have documented the features that engineers actually built how revealing the cost in both time and money can help disconnection problems like these the differences i