Gary Ryan What Really Matters For Employability Development

Dee Hock, founding CEO of VISA International was the driving force behind the creation of one of the most dynamic, complex organisations of our time. Despite being pragmatic in its pursuit for profit, VISa is also a highly values based organisation. Dee Hock was a Servant Leader and his approach is an example to us all.

Discovering his mistake inspired Gary to use his experience to explain a very useful tool, the Ladder of Inference. This tool helps us to slow down from jumping to conclusions that can cause us to take incorrect actions.

Many leaders struggle with their responsibility to develop other people. This is especially true when a leader is allowing their team member to perform a task that the leader could do themself. Gary Ryan shares a recent story about a leader who resisted this temptation and showed great leadership by doing 'nothing'.

On a recent service excellence site evaluation of a call centre in a large Australian based financial institution, Gary Ryan discovered how a couple of 'little ideas' can make a BIG difference during difficult economic times.

Many of us experience difficult times in our lives. While we are experiencing these difficult times it is often hard to see beyond them. Recognising our Turning Points can assist us in developing confidence from our past difficult experiences. Our lives often teach us that we are able to make our way through our challenges. We must accept the brutal reality of our challenges, while at the same time never losing the faith that somehow we will be better for having had the experience.