Texas Conflict Coach

When to compromise and when to hold fast to our principles is one of the most difficult challenges we face when dealing with conflict. Listen in on June 24 at 8 pm Eastern as mediator, professor and author Bernie Mayer considers how these two values simultaneously prevent us and enable us to deal with some of the most difficult conflicts in our life. Bernie Mayer is aProfessor of Dispute Resolution, at The Werner Institute, Creighton University. Bernie has facilitated many complex environmental conflicts, commercial and organizational disputes, interpersonal conflicts, public decision-making processes, and has an extensive background in family mediation as well. He is a founding partner of CDR Associates, a pioneering conflict intervention firm, located in Boulder, Colorado. Bernie is the author of many books and articles including The Dynamics of Conflict: A  Guide to Engagement and Intervention;Beyond Neutrality: Confronting the Crisis in Conflict Resolution, and Staying With Conflict: A Strategic Approach

We have all experienced the drama when we engage in destructive and dysfunctional conflict. It is draining, damaging and downright unhealthy. Zena Zumeta will talk with the Texas Conflict Coach, Pattie Porter to discuss her new Minibuk Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict and highlight strategies to withdraw from the drama, reevaluate the situation, and reenter the conflict from a healthier and constructive approach.  Pattie Porter,  LCSW, AAP is the President of Conflict Connections®, Inc. Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to executives, businesses, government agencies and higher education institutions. Pattie is a licensed clinical social worker and holds the Advanced Practitioner-Workplace Mediator  designation from the Association for Conflict Resolution, the Credentialed Distinguished Mediator from the Texas

For some of us the experience of being in conflict is daunting! We have learned through our families of origin, friends, teachers, and other sources how to manage our interpersonal disputes, including trial and error which are often our main teachers. The quest for engaging more effectively in conflict commonly begins when we realize our usual approaches are no longer working. Or, we are faced with situations that overwhelm us  - or get us into trouble.  In this show, Cinnie Noble will discuss her view of the meaning of conflict mastery - also referred to as conflict intelligence -  and what helps optimize the quest to get there. Cinnie Noble is a lawyer, mediator (Advanced Practitioner - Association for Conflict Resolution), and Professional Certified Coach based in Toronto, Canada. She developed the CINERGY Model of conflict management coaching in 1999 and coaches people worldwide in their efforts to improve the way they engage in their interpersonal conflicts. Cinnie and her associates also train coaches,

Why is there so much unresolved and destructive conflict? Why is it so hard for you to come to the table to talk about the conflict you have with someone? Karmit Bulman, Executive Director, The Conflict Resolution Center in Minnesota and the author of The Conflict Resolution Process: A Consultant's Handbook will help us understand what happens to us in our brains that builds a barrier to these uncomfortable situations. Through her story-telling, Karmit will share examples and educate you about a method she developed to work one-on-one with individuals. This 3-part road map is also a guide for skill-building and action planning. With this in mind, Karmit will share her top 3 tips to immediately use in dealing with your situation. Karmit Bulman is the executive director of the Conflict Resolution Center (CRC) and is an attorney, qualified neutral under Rule 114, adjunct professor of Law at University of Minnesota School of Law and the author of The Conflict Consultant’s Handbook.   Her work has involved facili

Andy Friend, a member of the core team of the San Antonio Peace Center  will share the work of the Peace Center , as well as insights around the tool of Compassionate Communication. He will also share some tips and strategies for approaching conflicts from a compassionate perspective, for the month of compassion! He will also answer questions via live call-in, and chat, about how to provide empathy in specific situations. You won't want to miss it! Andy Friend started his career in the Peace Corps, working in Central America. After that, he worked in community development in northern California and decided to become a certified life coach. For the past 5 years, he has shared compassionate communication with groups of social workers, psychologists, the US Military, teachers, and students in Mexico and the US, giving conferences and workshops in English and Spanish. Currently, he is living in San Antonio, Texas, with his wife, a Mexican therapist, and they are both involved in compassion, art, dance and therap

Many people have encountered great challenges and unbearable pain from disputes as a result of strongly held values, belief systems and personal principles. And yet, people have the courage and ability to break through these barriers and create a common bridge. Eric Galton, renowned mediator, is a catalyst for these breakthroughs providing people with a safe environment where they can experience something different from what they know. Changing how we think about our experience is about great communication, deep listening and hope. You will hear about stories highlighted from Galton’s book Stories Mediators Tell and tips and strategies that will guide you in difficult situations. Eric Galton is the Past President of the International Academy of Mediators, a founder of the Lakeside Mediation Center in Austin, Texas and has been a full time mediator for 25 years.  Eric's newest book, Stories Mediators Tell, was published by the ABA in 2012. Eric is an adjunct professor at Pepperdine's Straus Institute for Disp

Tragedy not only destroys families it leaves aftershocks of substance abuse, violence and hatred within the community. Calling upon centuries of tradition and experience, Navajo Peacemakers use their traditional wisdom, methods and customs to help heal this tragedy.  Navajo Peacemaker, Robb Redsteer will discuss how this tradition moves communities through denial and anger to heal old wounds and return to balance. Robb Redsteer is the founder of the Naataanii Alliance for Peace and member of the Navajo Nation. He is an educator, trainer and tribal peacemaker with expertise in land use, environmental degradation, nutrition and cultural legacy. Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  Zena is a lawyer and a former president of the Academy of Family Mediators.  Stephen Kotev is a Washington D.C. based conflict

Gratitude communication involves expressing appreciation or thanks to others. Hear powerful, real-life stories of individuals who shared moments of gratitude in their work lives. Take away tips to guide you in your own life, whether handling a difficult situation or simply savoring a situation that's already amazing. Dr. Ross Brinkert is an associate professor of corporate communication at Penn State Abington. Ross recently completed a three-year research project on gratitude communication in the workplace and is currently writing a book titled The Gratitude Opportunity. Ross is a sought-after professional speaker with over 15 years of experience and is well-known for engaging participants with customized content, a lively style, and clear and practical takeaways.

What can you do when faced with a conflict avoidant leader?  Join us in a fast-paced discovery conversation of the avoidant personality symptoms as we explore how to work with and support them.  Walk away with insight and techniques to master this frustrating phenomenon in the workplace AND personal relationships. Rachel Schaming: Organizational and individual change leader, accomplished senior human resource professional with over 30 years of proven success in leading people, processes, systems and cultures in innovative change initiatives. Rachel’s career has included positions at NASA/Houston, The Texas Medical Center, two New York City law firms and a high tech company. Rachel speaks internationally on organizational management concerns. Rachel’s international coaching practice focuses on coaching abrasive leaders and managers. For more information:  Rachel Schaming- Roadmap to Success For more information:  The Boss Whispering Institute, Daring Greatly, and North Star Facilitators  

Someone makes an inappropriate comment, maybe a racist or sexist joke.  You feel uncomfortable and hope that someone else will speak up.  Everyone hopes that someone else will speak up.  Uncomfortable silence falls.  What does it take for active bystanders to speak up?  When they do so, they can often avert brewing conflict. Learn more about how people can become active bystanders through awareness and practice. For Further Reading:  Bystander Training and Bystander Awareness Maureen Scully is a Professor of Management and is currently the Interim Dean at the College of Management at the University of Massachusetts Boston.  She coined the term "tempered radicals," with Debra Meyerson, to study how change agents inside the workplace take actions that push boundaries and make a difference.  She conducts training workshops on how to be an active bystander – in universities, businesses, non-profits, and everyday life.  Maureen is a coauthor of a textbook widely used in MBA programs, Managing for the Future: O

It seems bullying is everywhere.  We are actively addressing it in schools, in communities, and in families…and now also workplaces.   Over the past several years, there has been a  deluge of information about workplace bullying, some accurate and some not so much. In order to effectively address bullying, we need to ensure we have valid and reliable information.   In this program, we will put on our researcher hats and examine what we know empirically  about workplace bullying in terms of its prevalence, nature, antecedents, and consequences. Dr. Loraleigh Keashly is an associate professor in the Dept. of Communication at Wayne State University, Detroit.  Her research and consulting focuses on conflict and conflict resolution at the interpersonal, group and inter-group levels.  Her current research focus is the nature, effects and amelioration of uncivil and bullying behaviors in the workplace with a particular interest in the role of organizational structure and culture in the facilitation or prevention a

The term bullying is used often, in this show we will talk about the many faces that bullies use, it could be in the form of a alpha male/female, a mean boss or the power hungry bully. We will explain the underneath motivation that causes bullying and how to take care of yourself when you are face to face with this kind of workplace behavior. Katherine Crowley is Harvard-trained psychotherapist and Kathi Elster is a management consultant and executive coach. They are the co-authors of Mean Girls at Work – How to Stay Professional When Things Get Personal, Working with You Is Killing Me, and Working for You Isn’t Working for Me. Their firm, K Squared Enterprises, is dedicated to helping clients manage interpersonal relationships in the workplace.

Join Founding Host Pattie Porter and Hosts Zena Zumeta and Stephen Kotev as we celebrate and honor the many guests during our 200th Episode. This is our 5 year anniversary of The Texas Conflict Coach and we invite you to call in, ask questions, give us feedback and share your favorite moment. We will also reflect and highlight key moments during our time together. For more information:  Pattie Porter, Zena Zumeta and Stephen Kotev

Family businesses move through many transitions as they grow from Founders to much larger family enterprise systems.  The components of this shift include among others:  a range of family dynamics issues that can de-rail business or families, clarifying roles, committing to various business competencies, reaching agreements about reasonable expectations, building solid governance structures and creating a solid plan for continuity.  Most of the critical landscape issues get caught within the porous boundary between family and business, are places where history and differences are triggers for behaviors and require everyone to gain an ability to engage in thoughtful and constructive conversations, meetings and retreats. In our time together, we will explore some of the differences that can create conflict, and some principles that help family business owners stay with the task of continuing legacy. Ann L. Begler helps individuals and organizations create both the vision and structures essential to forward mov

The Texas Conflict Coach radio program's mission is to raise awareness and educate the general public and our communities about conflict resolution and peace building. In doing so, we are collaborating with Mediation Station in Toronto, Canada to encourage deeper understanding through meaningful talk and deeper listening when we find ourselves in conflict. Join us as we introduce Gregg Fenten, Founder and Host of his 9 year live, radio program, Mediation Station on CHHA 1610 AM Voces Latinas. Gregg works as a transformation consultant doing mediation, facilitation, training, conflict coaching, mentoring and consulting work focused on relationship and societal transformation. Currently, Gregg’s professional activities include working at the Family Law Information Centre at the Family Courts in Toronto, Canada, as a coach with the York University Certificate in Dispute Resolution Program, as a Dispute Resolution Educator with the York University Advanced Certificate Program and as a consultant/trainer on the

Most of us understand when there is a conflict, but we have not looked at what keeps us locked into the conflict. Those three components are powerful magnets for us. The program today will examine how identity, emotion and power work in conflict, and how understanding each of them can reduce their pull on us and show us paths out of the conflict. Tricia Jones is a Professor of Education at Temple University in Philadelphia and she is the Project Director of the CRETE Project -- Conflict Resolution Education in Teacher Education. CRETE has been funded since 2004 by the United States Department of Education and the JAMS Foundation. Dr. Jones has worked with thousands of teachers, helping them understand how to teach students constructive conflict management to help create safe and effective schools and communities. She is a member of the Peace Education Working Group of the Global Partnership for the Prevention for Armed Conflict working around the world to support conflict education and peace education. Zena

We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate effectively and constructively by learning the very basic building blocks. Join Stephen and Pattie, as they outline and demonstrate how to listen beyond the demand, identify the common goals and negotiate to get what you need. Pattie Porter, LCSW, AAP is the President of Conflict Connections®, Inc.Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to individuals, businesses, government agencies and higher education institutions. She is a licensed clinical social worker and holds the Advanced Practitioner-Workplace Mediator designation from the Association for Conflict Resolution, the Credentialed Dist

If you experience medical malpractice, over billing, or denial of an insurance claim, what are your options?  Who can help you, and how can you help yourself?  Learn how to navigate the health care legal landscape.  Geoff  Drucker has addressed disputes from the perspective of a lawyer, mediator, designer of dispute resolution programs, teacher, and trainer.  He wrote Resolving 21st Century Disputes: Best Practices for a Fast-Paced World to fill key gaps he saw in our understanding of how disputes arise and get resolved.  Geoff currently manages a health care dispute resolution program for the American Health Lawyers Association.Geoff is a returning guest at the Texas Conflict Coach Blog Talk Radio Program. He previously spoke about his book Resolving 21st Century Disputes. For More Information: Geoff Drucker Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collabo

Medicine is more complex than ever and the complexity is only increasing due to healthcare reform, new technology, new medications, complex treatments to name a few.  As health care continues its transformation, so will the relationship between physician and patient.   Patients are finding that they have less time in which to present , discuss, or follow up on an health issue and, in addition, it's increasingly difficult to understand medical terms and treatment options.   Given that time with healthcare providers is shorter than most patients prefer, it's critical to use that time wisely ... but how, given the constraints?  It's important for both physicians and patients to understand the challenges that each face.  Jetta will talk about how to maximize the use of limited time with a physician by using simple communication skills and techniques to avoid miscommunication and misunderstandings, get solid and understandable information, and to maximize your healthcare experience. Jetta Todaro is a mediator who

Quality patient care is critically important not only to the patient receiving services and the family navigating the health care system to support their loved one; but it is also very important to the physicians, nurses and myriad of health care  providers who are dedicated to serving their patients. However, the complexity of managing and engaging in our health care system is all involved is chock-full of emotionally-driven conflict and escalated disputes. How can we engage in these conflicts constructively and collaboratively before they get to the courthouse? Our guest, Dr. Haavi Morreim, will share her wealth of experience in the health care industry. Listeners will learn how important it is for health care providers, hospital systems and families to work collaboratively together toward quality patient care and  will discuss communication strategies to support conflict management and resolution. Haavi Morreim, JD, PhD, is a Professor in the College of Medicine, University of Tennessee Health Science Cen