Texas Conflict Coach

Conflict is a dynamic and unfolding process which can be rich with opportunities to explore and understand perspectives. Cinnie Noble, a pioneer of conflict management coaching created the CINERGY™ model in 1999. In her own discovery and journey, she coined the term "conflict intelligence" to mean the competence in our self-awareness, insight into others, and the knowledge and skills to manage interpersonal conflict effectively. In her most recent book, Conflict Mastery: Questions to Guide You, she will discuss how questions and the use of metaphors can be skillfully used to explore how one might think or feel differently about the conflict they are experiencing. Cinnie Noble is a lawyer, mediator (Advanced Practitioner - Association for Conflict Resolution), and Professional Certified Coach based in Toronto, Canada. She developed the CINERGY™ Model of conflict management coaching in 1999 and coaches people worldwide in their efforts to improve the way they engage in their interpersonal conflicts. Cinnie and

If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program, Tammy Lenski, author of The Conflict Pivot: Turning Conflict into Peace of Mind, will discuss three simple practices you can do on your own, anytime and anywhere, to avoid the most common conflict resolution mistakes, understand why certain conflicts get their hooks into you, and figure out how to liberate yourself. Dr. Tammy Lenski helps people excel at conflict resolution by mastering their reaction, problem solving creatively, and forging lasting results. A mediator, coach, speaker, author, and conflict resolution teacher, she has helped thousands of organizations, individuals, and mediators worldwide resolve conflict masterfully. Tammy was a founding faculty member of the world’s first master’s degree in mediation and has been featured in Bloomberg BusinessWeek, Inc, and numerous other publications. A member of the Association for Conflict

What is the difference between communication when it's open and when it's closed? When our defensive barriers go up, we disconnect not only from other people, but also from our own humanity. In this program, we'll explore an innovative approach to communication and conflict resolution training that comes from the tradition of contemplative psychology and mindfulness practice, using simple methods that have profound results. Susan Gillis Chapman has over thirty years experience as a contemplative psychologist in a variety of settings, from a maximum security prison in Alaska to a buddhist monastic retreat centre in Nova Scotia. She's currently on the teaching faculty for Karuna Training, Shambhala International and GreenZone Conversations, offering workshops in Europe and North America. Her book, The Five Keys to Mindful Communication, was published in 2012 and she's currently working on her second book,The Mindful Communication Workbook. She lives with her husband in Vancouver, Canada.  

Everyday life is filled with interactions between superiors and subordinates.Whether you are up or down the food chain, you have to work with someone who has either more or less power than you.Join Columbia University Professor Peter Coleman, as we discuss his new book Making Conflict Work to learn what you can do in these difficult situations. Peter T. Coleman is an expert in the field of conflict resolution; researching, writing, practicing and teaching on it for over 20 years. His work as a scientist, educator, mediator, and organizational conflict consultant set the stage for Making Conflict Work. Dr. Coleman holds a Ph.D. in Social/Organizational Psychology from Columbia University, where he today serves as Professor of Psychology and Education and holds a joint-appointment in Social-Organizational Psychology at Teachers College and at The Earth Institute. Dr. Coleman is Director of the Morton Deutsch International Center for Cooperation and Conflict Resolution at Teachers College, Columbia University,

People of faith have an extra resource to guide them successfully through conflict, if they choose to take advantage of it. For Christians, applying biblical principles – love, forgiveness, the “Golden Rule” – can turn a frustrating conflict into a satisfying resolution, and can make the difference between an uneasy truce and a reconciled relationship. The speaker, a lawyer-mediator, has been helping Christians resolve disputes outside of court for three decades and will describe how Christian peacemaking really works. Anne Bachle Fifer is a mediator, facilitator, arbitrator, and mediation trainer based in Grand Rapids, Michigan. Her mediation experience includes business, family, and workplace disputes, as well as church-based conflicts integrating Christian principles with the mediation process. She frequently conducts basic and advanced mediation training, and she has long been a mediator, trainer, and Certified Christian Conciliator with Peacemaker Ministries. Zena Zumeta, internationally known as both

Churches and their congregational members are not immune to conflict and the collateral damage that can be caused from unresolved "heart" issues which can grow into monsters. In this episode, Dale Pyne, CEO of Peacemaker Ministries discusses how mediation is often the "triage" or emergency room to dealing with conflict. Dale will identify the guiding Biblical principles and steps to address these types of issues. Join us as we learn how Peacemaker Ministries' mission is to equip and assist Christians and their churches to understand, prevent and respond to conflict biblically. Dale Pyne is the President and CEO of Peacemaker Ministries, whose purpose is to equip and assist Christians and their churches in understanding, preventing and resolving conflict biblically. Dale is an accomplished and experienced mediator whose work includes cases for Idaho and Washington state Supreme Courts, family courts, churches, businesses, government and tribal entities, families, and para-church organizations. Yvette Watson

What happens when deep differences in theology, politics or identity turn into divisions in communities of faith? What initiates and fuels division? What conversations can build connection and care in the midst of profound differences? This evening we will discuss rebuilding relationships by enhancing conversation with lessons and tips from the Reflective Structured Dialogue approach of the Public Conversations Project. PCP has been working successfully with deeply divided communities of faith at local, national and international levels for the past 20 years. Bob Stainsis Senior Vice President for Training at the Public Conversations Project near Boston, MA. For the past 20 years Bob has created constructive conversations on divisive theological and identity issues in local, national and international arenas. He is a frequent conference and university speaker and provides consultation to academic, civic and religious leaders in the US and abroad. Bob consults to the Harvard Negotiation Project and is a Guest

Churches are not immune to change and the conflict that comes with it. In this program, Joey Cope identifies the anxious people who will surface in times of controversy and will provide helpful strategies and techniques to bring resolution. Joey Cope is the Executive Director of the Duncum Center for Conflict Resolution at Abilene Christian University in Abilene, Texas. A Texas attorney, he is a past chair of the State Bar of Texas Alternative Dispute Resolution Section and is the co-author of West Publishing's "Texas Practice Guide: Alternative Dispute Resolution." Joey serves on the board of the Texas Mediator Credentialing Association and has consulted with churches in conflict for more than 15 years.

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success. Ari W

Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now you can settle differences with other people or businesses without ever leaving your home, office or business. Mark Norych manages the operations of Arbitration Resolution Services, Inc., and oversees the experienced litigators, judges, and magistrates who make up the panel of arbitrators. He is also responsible for managing the company’s Arb-IT™ arbitration system. For more than 30 years, Norych has been involved in the collection, litigation, and arbitration of claims on behalf of insurance, car rental, and other major industries. He has also coordinated and supervised litigation on a national and global level. Norych is a frequent lecturer and sought-after professional speaker. He has provided seminars and workshops at several Fortune 500 companies on topics ranging from best practice

Mystery shopping can help companies avoid conflict - and negative customer experiences -  before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience. Rich Bradley leads the day-to-day functions and operations as Chief Operating Officer and General Counsel for one of Orlando’s premier public relations and marketing firms, Todd Persons Communications. He also serves as the Board President of the MSPA, North America, the largest customer experience trade association in the Western Hemisphere. Follow Mystery Shopping:   Twitter     Facebook

Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will have more significant role also in resolving customer complains. How?  Listen to our broadcast. Zbynek Loebl - CEO of Youstice - founded Youstice as a globally available tool for efficient resolving of shopping issues. His experience with online dispute resolutions originates from managing the development of ADR.EU, the European ODR Centre attached to the Czech Arbitration Court. Zbynek has a 11+ years of knowledge regarding e-commerce law and practice, gained as Head of E-Economy Practice Group at Central European Advisory Group. Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. He hold

We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate effectively and constructively by learning the very basic building blocks. Join Stephen and Pattie, as they outline and demonstrate how to listen beyond the demand, identify the common goals and negotiate to get what you need. Pattie Porter, LCSW, AAP is the President of Conflict Connections®, Inc.Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to individuals, businesses, government agencies and higher education institutions. She is a licensed clinical social worker and holds the Advanced Practitioner-Workplace Mediator designation from the Association for Conflict Resolution, the Credentialed Dist

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to patients. But for most health professionals, daily conflict can interrupt teamwork and make communication difficult creating risk for patients and diminishing morale for healthcare workers.  In discussing this growing area of conflict resolution, Debra will talk about what conflict looks like in clinical work settings, why conflict is so hard to address among health professionals and what is happening to improve conflict management within healthcare organizations. Debra Gerardi is a healthcare conflict engagement specialist and consultant providing executive coaching, mediation and facilitation services, conflict assessment, and professional development programs to healthcare organizations internationally. She is currently President and Chi

Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal journey into conflict resolution and peace-making and what keeps him here is this field. He will also share his philosophy of peace-making and what he believes can bring us closest to peace. His global work, research and teachings lead Ken to write numerous books including his most recent The Dance of Opposites which explores a new vision for conflict resolution and the use of language in conflict. Kenneth Cloke is a mediator, arbitrator, coach, consultant and trainer, specializing in resolving complex multi-party disputes, including marital, divorce, family, grievance and workplace disputes, collective bargaining, organizational, public policy, and school conflicts, and designing preventative conflict resolution systems. He has worked in over 20 countr

We have all experienced the drama when we engage in destructive and dysfunctional conflict. It is draining, damaging and downright unhealthy. Zena Zumeta will talk with the Texas Conflict Coach, Pattie Porter to discuss her new Minibuk Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict and highlight strategies to withdraw from the drama, reevaluate the situation, and reenter the conflict from a healthier and constructive approach.  Pattie Porter,  LCSW, AAP is the President of Conflict Connections®, Inc. Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to executives, businesses, government agencies and higher education institutions. Pattie is a licensed clinical social worker and holds the Advanced Practitioner-Workplace Mediator  designation from the Association for Conflict Resolution, the Credentialed Distinguished Mediator from the Texas

"During the month of December, please enjoy these previously recorded shows...The Best of 2014. We will return live every Tuesday night beginning January 6, 2015. Enjoy the Holidays!" Gratitude communication involves expressing appreciation or thanks to others. Hear powerful, real-life stories of individuals who shared moments of gratitude in their work lives. Take away tips to guide you in your own life, whether handling a difficult situation or simply savoring a situation that's already amazing. Dr. Ross Brinkert is an associate professor of corporate communication at Penn State Abington. Ross recently completed a three-year research project on gratitude communication in the workplace and is currently writing a book titled The Gratitude Opportunity. Ross is a sought-after professional speaker with over 15 years of experience and is well-known for engaging participants with customized content, a lively style, and clear and practical takeaways.

Join us on November 25th at 8 pm Eastern as Katherine Josten, artist and founder of the Global Art Project for Peace discusses how local communities from across the globe actively join together to promote peace through art.  Hear how this work inspires personal and social evolution through creativity and learn how you can participate in this project with thousands of others to share your own artistic expression of friendship and peace to form a Global Community. Katherine Josten is an artist, educator, speaker and Founder/Director of the Global Art Project for Peace, a multi-cultural celebration of peace and diversity that has involved 130,000 participants in 85 countries on seven continents. The mission of the Project is to joyously create a culture of peace through art. Nominated for a UNESCO-Madanjeet Singh Prize for the Promotion of Tolerance and Non-Violence, the Global Art Project for Peace gives people in local communities an opportunity to join together to form a cooperative Global Community. Stephe

The program will explore how the Dances of Universal Peace can help to open the way toward conflict resolution. Over more than 45 years, the Dances of Universal Peace have traveled to as many as 50 countries, and more than 200 circles meet regularly in North America alone. The Dances help to bring people together in the spirit of understanding, cooperation, and peaceful co-existence, and help to awaken enduring peace in the hearts of all participants. Adam Burke is a Certified Dance Leader and is in his 6th year serving on the Board of Directors of the non-profit org, Dances of Universal Peace North America, which serves the United States and Canada. Adam leads twice-monthly Dances in the Phoenix area and has led Dances, Kirtan and other sacred music as part of Peace gatherings and holiday celebrations at camps and retreats across the Southwest, Mid-West, Hawaii, and as far away as India. Book Recommendation: Spiritual Dance and Walk    

Often it seems that all we see in the media are violence, conflict and competition, whether it's in the news, in entertainment or even in sports reporting. And this can have a significant impact on how we feel, how we see the world and how we deal with conflict. Marianne Perez de Fransius will share how exposure to so much violence in the media is negatively affecting us as individuals and as social beings and how to break the cycle. You'll learn where to find media that gives you food for creative, collaborative and compassionate thoughts, including two initiatives that Marianne is involved in: Peace is Sexy and the Peace Superheroes.  Marianne Perez de Fransius is a peace builder and educator. As the founder of Peace is Sexy and the Peace Superheroes, she steeps in peace media and the issues of how violence and conflict are portrayed in the media. Marianne got her Bachelors of Science in Foreign Service from Georgetown University in Washington, DC and her Masters in Peace and Conflict Studies at the Europe