Texas Conflict Coach

Conflict comes not only in major ways between groups and nations, but also in real and persistent ways between strangers, neighbors, friends, and family. Join author Mark Andreas as he shares from his book “Sweet Fruit from the Bitter Tree” a collection of true stories of how ordinary people resolved intense conflict in creative and surprising ways most of us would never think of. Whether you are experiencing conflict with others or within yourself, learn ways to resolve these challenging situations by staying connected through difficulty and drawing on creative inner resources. Mark Andreas lives in Boulder CO, where he runs a Personal Change coaching private practice assisting people in achieving life-goals and resolving limitations using NLP, Core Transformation, and other methods for personal transformation and development (www.markandreas.com.) Mark trains NLP around the country, is instructor of NLP at Red Rocks Community College, and is a trainer for the NLP of the Rockies’ Real World Integrated NLP P

CONFLICT…either you hate it and avoid it at all costs, or you thrive on it by pushing to get your point across to the detriment of others.  How we recognize potential conflict or respond to ongoing conflict is a choice. It is a learned skill that challenges your thinking, taps into your emotions, and requires you to make strategic behavioral choices. These choices help build courage, confidence and competence to handle difficult, tension-filled situations. What is conflict avoidance, and how can it create unintended damage to relationships and escalate situations? More often than not, it is used as a default defense mechanism which often leads to a much bigger problem. You will learn behavioral cues and underlying motivating factors that drive us to react in damaging ways. More importantly, you can make different choices and learn strategies to help you take courageous steps to address conflict confidently. Patricia Porter is Founder and President of Conflict Connections® Inc. and is known as the Texas Conf

Have you ever been called a "slut"? If so, how did you feel? Whether you are sexually active or not the term can be hurtful and embarrassing. If you’re a parent of a teen, have you heard about "slut" shaming and the dire effects it can have on your impressionable teenager? "Slut" shaming and sexual bullying is occurring every day in America. Many teens are experiencing these issues and feel uncomfortable reporting it to their parents or other adults. Emily Lindin, who founded of The UnSlut Project in April 2013, found herself in this exact situation when she was eleven. She began journaling about these incidents of "slut" shaming and sexual bullying she faced in school. As Emily published her journal entries, she hoped that her words would reach teens experiencing the same thing bringing awareness about this prevalent issue. The UnSlut Project started as a small online personal submission and has now grown to incorporate the stories of girls, women, and men of many ages, backgrounds, and nationalities. Emil

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success. Ari W

Mystery shopping can help companies avoid conflict - and negative customer experiences -  before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience. Rich Bradley leads the day-to-day functions and operations as Chief Operating Officer and General Counsel for one of Orlando’s premier public relations and marketing firms, Todd Persons Communications. He also serves as the Board President of the MSPA, North America, the largest customer experience trade association in the Western Hemisphere.

If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program, Tammy Lenski, author of The Conflict Pivot: Turning Conflict into Peace of Mind, will discuss three simple practices you can do on your own, anytime and anywhere, to avoid the most common conflict resolution mistakes, understand why certain conflicts get their hooks into you, and figure out how to liberate yourself. Dr. Tammy Lenski helps people excel at conflict resolution by mastering their reaction, problem solving creatively, and forging lasting results. A mediator, coach, speaker, author, and conflict resolution teacher, she has helped thousands of organizations, individuals, and mediators worldwide resolve conflict masterfully. Tammy was a founding faculty member of the world’s first master’s degree in mediation and has been featured in Bloomberg BusinessWeek, Inc, and numerous other publications. A member of the Association for Conflict

Our century is permanently presenting paradoxical situations. Thanks to Globalization, the economical vicissitudes of Gambia can produce a decided influence in Bolivia. Even though the growth of the communication media is undeniable, people feel increasingly alone. Internet has burst into our lives to stay. Alberto Elisavetsky, director of the non-profit social network ODR Latinoamerica, will speak with us about his experiences in the use of new technologies applied to conflict resolution in Hispanic America, and how this modality can provide quick and low-cost resolution to various sorts of conflicts. Alberto Elisavetsky is the director of ODR LATINOAMERICA. Among his most remarkable achievements, there’s the agreement of professional capacitation in distance mediation with the Justice and Human Rights Ministries of the provinces of Salta and Córdoba, Argentina. Another training agreement was made with the School of Judicial Investigation of the Judicial Power of the State of Guanajuato, Mexico. He is the

We continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation. Dave Puckett has been in the enterprise technology consulting industry for more tha

Why do old, dysfunctional patterns for handling conflict re-emerge and persist in the workplace, even after providing training, policies or procedures for resolving differences constructively? This vexing phenomenon—a return to the status quo--plagues conflict professionals and team leaders alike. The main culprit is not individuals clashing; instead it is the team’s culture—the social environment—which sets communication patterns and strongly influences how members behave when they encounter conflict. But how do we get a handle on conflict at the work team level? First we need to concretely assess a team’s “conflict climate” and then take steps to improve aspects of the climate that are negatively influencing members’ conflict behavior. In this program Michael Dues will discuss a powerful online instrument for diagnosing conflict climate in the workplace. He will describe what it measures, how it can guide interventions to gain long term, sustainable improvement in conflict management, and why it is especial

Family Resolve connects parents and partners with mediators using webcam-enabled online dispute resolution to bring mediation processes to separating families. Participants will learn how to use the internet with mediators to resolve family issues when there are distances between the parties, domestic violence issues involved or cost factors become a concern. As CEO of the Australian Mediation Association (AMA), CallumCampbell has been instrumental in the establishment of the Australian National Mediator Accreditation System as well as the introduction of new forms of technology in the resolution of disputes.  He has established court-annexed and private sector mediation systems both in Australia and the South Pacific region and has actively mediated and participated in over 2,000 mediations in all areas of the commercial legal arena, the workplace sector and family law disputes as well as community consultations. Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is presid

Join us for a compelling and informative discussion about workplace incivility—those seemingly insignificant rude or disrespectful behaviors at work that can really get under our skin (eye rolling is a classic example). Sharone Bar-David, renowned expert on workplace incivility, will share fascinating data about the collateral damage that incivility leaves in its wake, what each and every one of us can to tame it, and what canaries have to do with it all.  Sharone Bar-David is of author of Trust Your Canary—Every Leader’s Guide to Taming Workplace Incivilityand president of Bar-David Consulting, a company specializing in creating civil work environments. Over the past 20+ years, Sharone has worked with over 30,000 people in a wide range of industries through training sessions, consulting, coaching and keynote speeches. With a background as a lawyer and social worker, she is also a regular guest commentator for the Canadian HR Reporter magazine and the author of a popular blog with a loyal international follo

Control freaks, narcissists, manipulators, and bullies. It takes all kinds, they say, but can your organization afford to employ such toxic personalities? Often clever chameleons, who “kiss up” and “kick down,” they know how and when to disguise their infectiously bad natures. Like a disease, these employees spread negativity throughout the workplace, decreasing productivity and increasing turnover. In this program, Drs. Holloway and Kusy will share their national research study of toxic behaviors with over 400 participants. Learn why these individuals get away with bad behavior, how this occurs in organizations, and what to do about it to impact individual and team performance—and the bottom line. Dr. Elizabeth Holloway, is a professor at Antioch Univ., Graduate School in Leadership & Change. She is a Fellow of the American Psychological Association and Diplomate in Professional Psychology. She consults with leaders worldwide on systems approaches to supervision, mentoring, coaching, toxicity, and buil

Brav is a new way for people of any age to find a solution to bullying, violence, and conflict. Find out why this is so important and join our guest, Remi Alli to learn how to settle family, school, and workplace disputes online. Along with her JD, Remi Alli is a psychology graduate of the University of Michigan -- Ann Arbor. She also holds a Master’s Degree in Health Law and Policy from Loyola University Chicago School of Law. She has mediated for over 15 years, resolving thousands of cases, and is a trained and certified mediator through the Supreme Court of Ohio. She has written for Forbes, Neuroscience for Kids, among others, and received the top prize in the nation for her legal writing through the American Judges Association. She also served as a teacher of law through the Law & Leadership Institute. Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and gove

Brav is a new way for people of any age to find a solution to bullying, violence, and conflict. Find out why this is so important and join our guest, Remi Alli to learn how to settle family, school, and workplace disputes online. Along with her JD, Remi Alli is a psychology graduate of the University of Michigan -- Ann Arbor. She also holds a Master’s Degree in Health Law and Policy from Loyola University Chicago School of Law. She has mediated for over 15 years, resolving thousands of cases, and is a trained and certified mediator through the Supreme Court of Ohio. She has written for Forbes, Neuroscience for Kids, among others, and received the top prize in the nation for her legal writing through the American Judges Association. She also served as a teacher of law through the Law & Leadership Institute. Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and gove

When children enter this world, the adults greeting them have many assumptions already in place about their future. If the child has a penis, projections about masculinity-driven biological and societal experiences prevail, if the child does not have a penis, a femininity-driven future is imagined with regard to biological development and social opportunities. But in approximately 1.5-3% of families with a transgender child, those projected futures may not be in the cards, because their child simply does not identify with the gender role assigned to them based on their genitalia. In fact, enforcement of those gender expectations may cause the child profound distress. This is the world of a transgender child and their families. Jenn Burleton is the founder and Exec Dir of TransActive Gender Center, a national provider of services to transgender and gender diverse children, youth and their families. After a 30-year career as a music industry professional, Jenn has returned to the work she literally feels she

Adolescent dating violence and teen dating abuse are real and deadly. Many parents and their teenage sons and daughters are unfamiliar with the red flags that signal a pattern of dating abuse and violence. In this special one-hour episode, you will learn about the cycle of teen dating abuse, recognize the signals in your teenage daughter or son, and learn what you need to do to start the courageous conversation with your adolescent. Bobbi Sudberry is an expert on teen dating violence as a result of losing her daughter Kaity to such a deadly relationship. She along with Vicki Owen and her daughter, Addison Naugle will share their personal stories of teen dating violence along with strategies to avoid these unhealthy relationships. Addison Naugle is a young Prosecutor with Maricopa County Attorney’s Office. During her time as a Prosecutor, Naugle has been exposed to many victims that have suffered in violent relationships. Further, Naugle was the victim of teen dating violence when a young male classmate drove

As our children grow, they naturally push for more control over their own lives. Growing independence and natural curiosity may bring them to question why the family believes what we believe. They might even reach the point of changing or abandoning beliefs held dear. How do we, as parents, keep emotions in check and constructively engage our kids in a conversation about our beliefs? How might we turn a potential minefield into blessings in disguise?Join Guest Host Stephen Kotev and returning guest, Janet Bonnin, owner of Fine-Tuned Families and founder of the Families of The Way Christian ministry, for a fascinating and courageous conversation on beliefs. We’ll look at how to respectfully and lovingly share what is in our minds and hearts while giving our children the space to seek answers to the questions they have. Janet Bonnin is a trained and accredited Life Coach, life-long Christian, dedicated wife and mother of three great kids. Her Families of The Way ministry program provides parents opportunities

Courageous Conversations between parents and their LGBTQ children regardless of age. The coming out conversation can be extremely difficult on both sides. This program will look at some of the repercussions the LGBTQ person faces from the conversation, as well as the gains that are made. We will also look at resources available to LGBTQ people and their friends and families Priscilla Fernandez is a proud parent and President of the San Antonio, TX (PFLAG-Parents, Families and Friends of Lesbians and Gays) Chapter. Priscilla was driven to support and advocate for the LGBTQ community when her son came out at the age of 14. She experienced a spiritual epiphany that allowed her to be brave enough to dismiss judgmental societal norms about the LGBTQ community. She found her true passion and peace by quitting her job as a corporate executive and becoming a yoga instructor in order to devote her time to honor the light, love, truth, beauty and peace within others. Like us on Facebook:  PFLAG Zena Zumeta, internat

Have you ever been called a "slut"? If so, how did you feel? Whether you are sexually active or not the term can be hurtful and embarrassing. If you’re a parent of a teen, have you heard about "slut" shaming and the dire effects it can have on your impressionable teenager? "Slut" shaming and sexual bullying is occurring every day in America. Many teens are experiencing these issues and feel uncomfortable reporting it to their parents or other adults. Emily Lindin, who founded of The UnSlut Project in April 2013, found herself in this exact situation when she was eleven. She began journaling about these incidents of "slut" shaming and sexual bullying she faced in school. As Emily published her journal entries, she hoped that her words would reach teens experiencing the same thing bringing awareness about this prevalent issue. The UnSlut Project started as a small online personal submission and has now grown to incorporate the stories of girls, women, and men of many ages, backgrounds, and nationalities. Emil

With the start of a new academic year, college athletes and coaches prepare for another season and often a whole new environment. They encounter new team members, the pressures of performance and a longing for home. During this program, Joshua Gordon, of the Sports Conflict Institute  and Stephen Kotev will discuss what student athletes and coaches can do to optimize their performance on and off the field. A conflict management professional for more than twenty years, Mr. Gordon is an experienced mediator, facilitator, educator, and organizational capability builder. Mr. Gordon specializes in sports related conflict management building on a history of contexts that have included business-to-business, organizational change, energy, environmental, real estate and housing, family, and gang-related conflict and disputes. He especially appreciates and enjoys complex, multi-party conflict that requires non-traditional solutions to impasse. Mr. Gordon founded the Sports Conflict Institute (SCI) after previously di